IT Support Engineer

2 weeks ago


Bradford, United Kingdom Sona Resourcing LTD Full time

Our client requires a Helpdesk/IT support Engineer with 2/3-year prior experience to join a 6 strong IT team based at their Bradford head office, looking after a variety of IT Hardware, Software and a user base of 200+ at multiple sites based around the UK.

The Helpdesk/IT Support Engineer will report to the IT Manager & Network Manager. The engineer is tasked with providing optimal value to our business by providing IT support at the first and second line for their head office & sites around the UK.

Job Responsibilities:

* Be the first point of contract for all Helpdesk calls

* Administer/Support the Microsoft servers, Virtualized environment, mainframe & cloud infrastructure

* Receiving and responding to incoming calls and support tickets through numerous channels of communication including email, telephone, internal requests, and automated alerts.

* Remotely diagnose and troubleshoot workstations, laptops, printers, VOIP telephones, mobiles, VPN and various software packages

* Performing daily checks, updates and maintenance to maximise the performance and availability of infrastructure and applications within the business

* Escalate relevant and more complex work to other members of the IT team

* Working with 3rd party vendors to resolve 3rd line issues

Soft skills required:

* Able to use own initiative

* Excellent communication skills

* Problem Solver

* Excellent Telephone Manner

Technical Skills required

* Helpdesk call logging software exposure

* Microsoft Windows 10/11 Desktop administration

* Microsoft Server 2016/2019 administration

* Office 365 administration

* Microsoft AD & GPO administration

* VMware & virtual server administration

* Linux server administration

* Malware identification and removal

* IP Networking & Troubleshooting

* Computer OS Installation / Upgrades

* Remote Software Installation / Software Patching

This role is office based working 37.5 hours p/week. Benefits include 26 days annual leave + bank holidays, pension, death in service and health care plans.

Sona Resourcing LTD acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers


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