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Business Analyst
2 months ago
This global ecommerce solutions provider, who combine integrated technologies, professional services, and a logistics infrastructure to deliver unique and branded customer experiences.
This role is working on a hybrid basis, with enhanced company benefits
The Business Analyst plays an instrumental role in engaging and helping customers leverage company solutions for success in their ecommerce initiatives.
You will actively manage existing client business and are responsible for shaping strategy, identifying opportunities to generate additional revenue and drive new business growth.
Day to day focus is on developing and strengthening positive client relationships leading to overall client satisfaction; monitoring performance, track finances and forecast.
The Client Operations Manager is the primary point of contact with the client and internally owns the management of all assigned client programs and projects.
Key Responsibilities:
Builds a strong relationship with the clients, through effective collaboration and communication with the various clients’ team members
Proactively acknowledge client requests, assess request; manage action or pass onto the relevant function / individual to take action and communicate response back to client
Actively take part in meetings, and lead them when it concerns the daily activities improvements
Communicates directly with clients the issues detected and their status and resolution
The understanding of the overall end-to-end solution from both a technical and functional standpoint
The ability to understand and use the backoffice tools like the ERP system JDEdwards and the associated reporting tools
The ownership, analysis, assistance, and follow-up of operational issues until resolution
Manage client escalations (e.g. missed SLA) by investigating and resolving customer claims within contractual Service Level Agreements.
Troubleshooting processes and derivation of possibilities for enhancement
Produce strategic account plans and direct practice area teams to ensure that services and work achieve the objectives
Track the progress of weekly, monthly, quarterly, and annual objectives
Support financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions.
Understands assigned client’s marketing objectives, business needs and budget
Assist in the cooperation with the finance department to resolve invoice issues
Ensure work is delivered within established timeframes and up to the company’s high standards
Responsible for keeping client satisfaction with company’s services and tracking service metrics
Able to juggle multiple tasks concurrently and in a highly organized manner
Continuously builds upon all knowledge relevant to your assigned client/s to become the Subject Matter Expert on their processes, statistics, and challenges.
Collaborates with functional departments to ensure stock accuracy and preparation of inventory reports
Check inventory will meet customer demands and will analyse risks in the supply chain
Order management inbound and outbound coordination
Process import as well as export orders and the respective shipping processes with prioritisation of different shipments
Monitoring and evaluation of all orders and processes as well as preparation of reports
Skills/Experience/Profile:
Degree in business administration, logistics or a related field
Experience within ecommerce and fulfilment
Experience in scheduling materials
Previous experience in working in organisations during peak trading periods
High customer service orientation
Excellent communication skills with internal and external clients
Good problem-solving as well as organizational skills
Ability to work effectively in a team and independently
Good knowledge of the Microsoft Applications (Excel, Outlook, Word & PPT)
Analytic skills, ability to interpret information from numerous sources to prepare and present reports
Ability to work in a rapidly growing, fast-paced environment
Strong work ethic and consistent positive attitude
Curious, creative and can think out of the box