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NOC Team Leader

3 months ago

Guildford, United Kingdom Apache Associates Full time

NOC Team Leader - Guildford - £55k - £60k pa

Our client is seeking an experienced and highly skilled NOC Team Leader to lead their Network Operations Centre team. The ideal candidate will have hands-on technical expertise, particularly at the CCNP level, with extensive experience in SDWAN/WAN and working with OSPF and BGP protocols.

Key Responsibilities:

* Lead, mentor, and develop a team of NOC engineers, fostering a collaborative and high-performance work environment.

* Provide technical guidance and support to team members, ensuring continuous improvement and skill development.

* Oversee the day-to-day operations of the Network Operations Centre, ensuring network availability, performance, and security.

* Monitor network performance, identify issues, and coordinate timely resolution to minimize downtime and service interruptions.

* Develop and implement standard operating procedures (SOPs) for network monitoring, incident response, and troubleshooting.

* Utilize hands-on technical skills to troubleshoot and resolve complex network issues, particularly with SDWAN/WAN technologies.

* Configure and manage network devices, including routers and switches, ensuring optimal performance.

* Work with OSPF and BGP protocols to maintain efficient and reliable network routing.

* Lead network infrastructure projects, from planning and design to implementation and maintenance.

* Coordinate with other departments and stakeholders to ensure project alignment with business goals and timelines.

* Generate and analyse network performance reports, providing insights and recommendations for improvements.

* Maintain comprehensive documentation of network configurations, processes, and incident reports.

Requirements:

* CCNP certification is required; additional certifications in SDWAN/WAN technologies are a plus.

* At least 3 years experience working as an NOC Team Leader or Manager

* Hands-on experience in network operations, with a focus on SDWAN/WAN.

* Proven experience working with OSPF and BGP protocols.

* Demonstrated experience in a leadership or mentoring role within a technical team.

* Strong understanding of network architecture, design, and troubleshooting.

* Proficiency in configuring and managing network devices (routers, switches, etc.).

* Experience with network monitoring and management tools.

Due to the number of applicants we can only respond to candidates matching the above criteria