Head Of Client Experience

4 weeks ago

Malmesbury, United Kingdom Siamo Recruitment a division of Siamo Group Full time

We here at Siamo Recruitment are working with a thriving client who are a specialist within their market. Thriving within the Fleet Management sector. They hold a vacancy as a Head Of Client Experience, requiring a target driven and client focused talent to help push them forward, a highly strategic role offering the perfect progression path for an inspiring leader. 

A proven leader is required, one who is looking to take themselves and a business to the next step. 

Accompanied to the salary our client offers the below benefits: 

Hybrid work – 3 days in the office.

Working week 37.5 hours.

Annual holiday entitlement based on the above working pattern is 25 days – rising to 28 days with length of service.

Company pension

Team functions – Summer and winter events, monthly charity cake bakes.

Free parking

This Head Of Client Experience role holds the below responsibilities: 

Take overall ownership of strategic client relationships.

Building a streamlined client experience strategy across all departments that support those goals of the business.

Leading the development and implementation of effective client experience strategies to drive engagement.

Focusing on growing the uptake for products and services including cross sell and upsell paths.

Reviewing and reporting on all areas of client activities.

Collaborating with senior team members across all departments to uncover insights and create innovate client strategies.

Promoting and embedding strong and inspirational leadership to the entire team by demonstrating the company values and championing the leadership behaviour framework.

Routinely sharing strategies, process, results, learnings, and relevant industry trends, with the broader team.

This Head Of Client Experience vacancy requires the below exposure and skillsets:  

Ability to develop strong relations with cross departmental team members to enable collaborations, advice sharing, and directional leadership where required.

Then ability to use software packages competently, including office 365 and CRM programmes (knowledge of HubSpot would be ideal).

Strategic thinking and problem – solving abilities with superior interpersonal and organisational skills.

Positive and approachable with excellent communication, presentational and listening skills.

Confident, flexible, adaptable with a growth mindset.

Ability to make quick, rational decisions under pressure and be ready to be challenged when necessary

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