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Field Engineer

3 months ago

Cheltenham, United Kingdom Edenhale Full time

Field Engineer – Cheltenham

SDWAN, Cisco, Wireless, Voice, Structured Cabling, Firewalls, Installation, Configuration

About the Role

The role of the Field Engineer will encompass the on-site installation and configuration of customer solutions, both typically at customer premises and data centre locations across the UK, although you are part of a larger team and will tend to cover your patch whenever possible.

Your day will consist of assisting with the installation, configuration and troubleshooting of customer networking equipment at various locations across the UK, whilst providing out-of-hours and on call assistance to customers and where appropriate on-site support and replacement of hardware.

The performance, development and guidance of our Field Engineering teams are firmly at the heart of providing an excellent customer service which differentiates u from our competitors in the market.

What you'll be involved in:

* On-site installation of customer solutions both at a customer premises and in Data Centre locations across the UK for Voice and WAN/SDWAN Solutions

* Onsite structured cabling to support deployment of SDWAN and Voice handsets

* Site Audits and Wireless surveys/design

* Co-op diagnostics from remote customer sites to assist with resolving complex faults.

* Provide Out of Hours on-call assistance to customers, and where appropriate, provide on-site support and replacement of hardware.

* Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records.

* Perform technical support and collate further information where required to pass onto Senior stakeholders.

* Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.

What you’ll need

* Be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.

* You will thrive in an environment where you are trusted to be work smart and work hard.

* Have hands-on experience of implementation and support of various software and hardware peripherals, such as UCaaS, router, switches and firewalls to name a few.

* You will have hand on experience of installation and configuration of UCaaS solutions.

* You will have experience in structured cabling and wireless surveys

* Great customer skills - able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.

What skills are most desirable to us?

* Configuration and deployment/Installation of Telephony/VoIP

* Previous experience of technical support for Cisco, Polycom or Yealink devices for example

* Experience/ knowledge of Meraki deployment (SDWAN)

* Experience in performing structured cabling

* Experience in performing Wireless Surveys/design

* Installation of Cisco CPE

What do we offer? 💰

* 25 days holiday + bank holidays

* Hybrid car, fuel card for work mileage

* 10% bonus

* Overtime and On-call

* Your birthday off

* Private Medical Insurance

* Electric Vehicle (EV) scheme

* Pension plan

* Enhanced maternity and paternity leave

* Share-save scheme