IT Support Technician

4 weeks ago

Swansea, United Kingdom Jumar Solutions Full time

IT Support Technician
On-site (Swansea, Cardiff or Pontypool)
£120 P/D Inside IR35

The role:

Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders.
Assist team members to devise solutions for complex issues within GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne) and GP Managed Print Services (Hewlett Packard). Including attending GP Practices throughout Wales (location to be confirmed at point of recruitment).
Provide analysis and advice on the interpretation of data produced by those systems and products. Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills.
Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.
Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions.
Investigate, diagnose, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
Support and implement processes to ensure that specifications/guidance continue to meet the needs of users.  This includes adherence and changes to Standard Operating Procedures (SOPs) and Work Instructions (Wis).
Respond to work requests guided by key performance indicators.
Support and organise ongoing fault investigation tasks providing a consistent and stable support service for our users.
Support and organise responses to requests for assistance based on current priorities or advise recommendations for change.
Support and organise maintenance tasks providing a consistent and stable support service for our users.
Support and organise complex fault investigation tasks based on agreed processes and procedures or providing recommendations and proposed changes for service improvement.
Apply advanced keyboard skills with using Microsoft Office, Teams, and Visio. Ability to utilise remote support applications for day-to-day support services.
Supporting the installation or replacement of equipment which may be heavy and requires manual handling training. This may involve lifting, pushing, pulling laptops, IT equipment weighing 2-5 kilograms.
Interact with patients on a minimal basis due to working in clinical environments, such as GP Practices or Hospitals.
Implement the successful roll-out of new or changed software, hardware and produce/amend documentation and procedures to reflect the service. This includes working with Technical Leads, Project Managers, Commercial Services, and other related parties supporting the organisation’s Integrated Medium-Term Plan (IMTP).
Responsible for the configuration, installation and safe use of computer hardware distributed around NHS, Health and wider public sector in Wales.
To ensure that appropriate information is produced about each service for analysis. This may include information on performance stats, breached calls, resources levels, etc.About you: 

Registered with a relevant informatics professional body.
PRINCE2 foundation or demonstrable equivalent experience.
Knowledge of NHS organisations & ITIL strategy.
Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security.Essential:

Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience
ITIL Foundation Certificate or demonstrable equivalent experience
Good general knowledge of common hardware and software applicationKnowledge of:

MS Active Directory
MS Windows Server
MS Exchange
If you are interested here, apply now

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