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IT Support Manager
2 months ago
We have an exciting opportunity to Manage a Service Centre Team. We are seeking a dedicated individual to oversee the effective utilization of resources and expertly resolve complex issues while adhering to agreed SLAs and driving continuous service improvement.
Key Responsibilities:
- Develop, implement, and maintain policies and procedures for technical, administration, and support functions.
- Assist in the planning and implementation of IT strategies, focusing on service enhancement and security.
- Improve service quality by identifying and implementing corrective actions.
- Support procurement strategies and performance reporting.
- Develop core competencies of staff in alignment with business needs.
- Collaborate with departments and professionals to enhance IT systems.
- Stay updated on industry advancements and provide ongoing training to the team.
If you are a proactive leader with a strong focus on service levels, performance management, and continuous improvement, we want to hear from you Take the next step in your career and join us in delivering exceptional IT services while upholding the highest standards of governance and security
