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Sales Support

3 months ago

Belfast, United Kingdom LKA Recruitment Full time

Sales Support Specialist for Printing company based in Belfast.

At least 1 years’ experience of working in an administrative/sales/ customer service environment
Evidence of providing exemplary service to customers
Multiple element project management
Carrying out administrative duties
Verbal and written communication
Accuracy and attention to detail
Numeracy
Well organised with the ability to prioritise
Meeting targets and achieving deadlines
Problem solving
Interpersonal skills
A good working knowledge of Microsoft Office packages (particularly: Outlook Word Excel)
Good general level of education including a minimum of GCSE’s at “C” or above including Mathematics and English Language. 
Job Purpose

To prepare quotes and orders for customers.
Respond to customer requests.
Support the external sales team.
To contact customers and follow up on orders to evaluate levels of customer satisfaction. 
Summary of Main Tasks and Responsibilities

Preparing quotes for customers based on their specifications and requirements.
Processing and following up customer orders.
Ensure that all customer enquiries etc. are followed up and dealt with promptly and effectively.
Update computer system with amendments to enquiry/order/job specifications and maintain and updatecustomer records

Complete all daily/weekly/monthly KPI reports as required
Support external sales reps as required
Be driven to achieve and maintain top quality customer service levels at all timesAdditional Accountabilities

Answer incoming telephone calls.
Make outgoing calls to customers - not cold calling.
Provide assistance and support to other members of the sales team as may be necessary to meet customerdemands.

Provide regular structured feedback to enable constant improvement of product and service levels.
Ensure that all work carried out is in line with the company’s strive for continuous improvement.
Implement and maintain best practice in communication at all times with customers and colleagues.
Any other reasonable duties as required, or at the request of management.
Career advancement opportunities may exist to the right candidate