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3rd Line Support Engineer

4 months ago

Sheffield, United Kingdom IP Source Ltd Full time

3rd Line Support Engineer

Up to £30,000

Sheffield / Hybrid

Our Client:

Our client is a well-established network infrastructure company that has significantly expanded its product and service portfolio to meet the evolving needs of its partners. They design services to seamlessly integrate with clients, helping implement and support the solutions their clients offer. As a Channel Partner, they enhance their clients' reputation by providing comprehensive IT solutions. Their success is built on service quality, technological excellence, and strong relationships with partners and clients.

Opportunity Overview:

We are seeking a dedicated and skilled 3rd Line Support Engineer to join our dynamic team based in Sheffield. This role offers a hybrid working environment and involves providing high-level support to our remote customers through our ServiceDesk. The successful candidate will work with a variety of operating systems and hardware, ensuring the highest standards of customer service and technical excellence.

The Role:

* Provide professional support to all customers' services.

* Self-audit work to ensure compliance with all technical and operational quality standards.

* Respond effectively and appropriately to customer requests and inquiries.

* Complete work within agreed time scales.

* Comply with Health & Safety standards.

* Work with Microsoft Windows Server.

* Manage Active Directory, DHCP, DNS, and Group Policy.

* Utilize Microsoft 365 – Azure, SharePoint, OneDrive, Teams, Exchange, and Intune/Endpoint Manager.

* Implement and manage virtual technologies such as AVD, Hyper-V, and VMware.

* Handle network management tasks including TCP/IP, L3 routing, VLAN management, and LAN/WAN.

* Manage NAS/SAN storage solutions, including HPE and Dell.

* Oversee hardware firewall management, including WatchGuard and FortiGate.

* Implement backup and disaster recovery solutions such as VEEAM.

* Manage wireless technology, including Cisco Meraki.

* Promote the company’s values and ethos, ensuring a safe and accountable environment.

* Undertake any other duties commensurate with the post as required.

The Requirement:

* Knowledge of Microsoft Windows Server

* Knowledge of Active Directory, DHCP, DNS & Group Policy

* Knowledge of Microsoft 365 – Azure, SharePoint, OneDrive, Teams, Exchange & Intune/Endpoint Manager.

* Knowledge of Network Management - TCP/IP, L3 routing, VLAN management & LAN/WAN

* Knowledge of Hardware Firewall Management – Such as WatchGuard and FortiGate.

* Knowledge of Backup & Disaster Recovery – Such as VEEAM

* Demonstrate a firm commitment and apply knowledge of the principles of the Data protection act 2018/GDPR