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Retentions Consultant
4 months ago
Retentions Sales Consultant:
London, Blackfriars, £28,000 + uncapped commission, office based Monday - Friday
Do you have a keen eye for detail? Are you self-motivated and looking for a new adventure?
Is this you? A positive, organised, hardworking individual, who enjoys speaking to clients. An exciting opportunity to join a vibrant company that has been operating for over 40 years with incredible growth and have won many awards.
Job Summary
Working alongside your Business Development Management you will both be responsible for delivering super service in retaining and developing clients and maximising sales and upsell opportunities. This will include contract renewals and renegotiation of terms in some cases including as part of complaint resolution. This is an ideal role for someone with a sales or customer service background, who is looking for an opportunity to work in a fast-growing and vibrant organisation.
You will work with the Client Experience, Payment Team, and Sales departments.
Day-to-Day Responsibilities
To be the first port of call in dealing with cancellation queries
To review and develop processes to ensure smooth and efficient service.
Understand customer issues and proactively identify a commercial solution.
To achieve and exceed customer retention targets.
Respond to customers in a timely and professional manner within SLA targets.
Work as part of a team to manage and maintain a customer base of over 15,000 businesses.
Collaborate across all teams to resolve client issues.
Match products and pricing with client needs
Renewal of client contracts to prevent loss to competitors, working alongside the Corporate BDMs where required.
Support our clients with business growth through the promotion of technical solutions.
Deliver a fantastic client experience.
Make outbound telephone contact with clients who cancel subscriptions and retain them as clients, having a positive impact on client retention rates.
Have excellent product knowledge.
What you Bring to the Team
A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
Ability to work in a fast-paced environment.
Strong time management skills.
A dynamic and flexible approach, as well as the ability to work under pressure.
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