Application Support Engineer

3 weeks ago

Bristol, United Kingdom ISR RECRUITMENT LIMITED Full time

The Opportunity:

My client are based in the retail sector and they are currently looking for an Application Support Engineer to join their business.

In this role you will be resolving technology issues with system setup, day to day running and integration; assessing criticality and prioritising accordingly.

This is providing 2nd/3rd line systems support for my client’s technology, working collaboratively with support teams, head office colleagues and partners to resolve issues in a timely manner.

You must be able to hit the ground running in this role and have extensive experience of some kind of ERP system.

Skills and Experience:

* Experience working in a retail technology-based environment

* Significant experience working in an IT support environment

* Experience of using Microsoft Dynamics 365 Business Central

* Excellent communication skills and customer centric focus, capable of dealing with difficult and stressful situations

* Some Data Analysis skills and the use of SQL would be advantageous

* Experience supporting end users, POS application setup and integration, training and UAT testing is essential

* Ability to troubleshoot and diagnose to a high standard

* Ability to operate in a complex, time critical, and constantly evolving environment

* Highly organised and displays strong attention to detail

* Ability to be independent and resourceful, escalating issues where necessary

* Ability to work to strict deadlines with excellent time management skills

* Maintains strong relationships with colleagues both within IT and across the wider business

* Experience in writing support documentation

* Good MS Excel experience with strength in using multiple data sources within pivot tables

Please call John Noonan here at ISR to learn more?

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