Call Handler

4 weeks ago

Finsbury Park, United Kingdom IONIC Recruitment Full time

Call Handler – Social Housing
Finsbury Park

4 months temp, possibly longer

£12.50ph

The Company

One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team within this role.

The Role

You will be working with the team to ensure the delivering of a range of schemes within tenanted properties.

Having previous experience would be beneficial with this position but not essential, having good organisational skills and excellent customer service is a must.

Duties will include

* The role will include talking to tenants and operative on a social housing contract

* providing administrative support in relation to housing repairs

* Managing operatives training schedules and blocking time out in their diaries for training

* Re-scheduling works in the operatives diaries, re-arranging repairs and maintenance and dealing with issues

* Re-distributing repairs when operatives are taking annual leave

* Accurately recording details into the in-house system

What you need to succeed?

To be a successful Call Handler within this role, you will have strong customer service skills, and great with finding solutions in order to deliver a great service. Also communicate well with the team and to organise works and ensure they are completed on time.

The Important Details

If you are interested in this position please forward you C.V. to e.twigg@ionic.jobs to apply, highlighting suitable experience or call Jess Rushton to discuss the role further on (phone number removed)

By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document.

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