Field Technician

Field Technician Customer Care

What You'll Be Doing

In this customer-facing role, you'll ensure their homes are up to standard by providing on-the-spot answers and practical help. While construction or building experience is ideal, a passion for quality and professionalism is even more important.

Key Responsibilities:

Follow instructions from Customer Care Coordinators/Administrators to ensure all customer appointments are attended on time and necessary materials are sourced in advance.
Resolve defects quickly and to a high standard, ensuring all work is signed off by the customer.
Complete all necessary paperwork (time sheets) for submission to divisional offices to maintain accurate records.
Inspect reported defects as needed, providing detailed reports with photographs to the Customer Care Coordinator/Administrator.
Submit mileage forms, SHE forms, and invoices by the end of each month.
Report repetitive defects on active and non-active sites to the Customer Care Manager/Executive for discussion with the Commercial/Technical Director.

What You'll Need

To excel in this role, we seek individuals with:

A comprehensive knowledge of construction and the ability to resolve defects, likely stemming from a background in trades such as painting, decorating, carpentry, and joinery.
Excellent interpersonal skills to interact with customers in a friendly and professional manner, ensuring high service standards and customer satisfaction.

Benefits:

Competitive Salary
Competitive Bonus Scheme
Private Medical Insurance - Single Cover
26 days holiday (increasing by 1 day every 3 years of continuous service up to 29 days)
Choice of Flexible Benefits
Enhanced Family Friendly Policies