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Resident Liaison Officer

2 months ago

Worthing, United Kingdom Workmans Recruitment Full time

Our client has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, for 80 years, predominantly to local authority housing associations. Working as a close-knit team, the organization has successfully proven its ability to be a serious competitor in the construction industry.

We are seeking a dedicated and empathetic Customer Support Representative to join one of our bustling project teams, working in and around Adur, Worthing, and Chichester. You will play a crucial role in facilitating effective communication with residents of diverse backgrounds during construction and maintenance projects.

Main Duties:

* Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.

* Handle residents' complaints and issues through email, phone, or home visits.

* Collect Key Performance Indicators (KPIs) upon work completion and log the results.

* Arrange appointments for workers and subcontractors where necessary.

* Build strong relationships with residents to ensure satisfaction and smooth project execution.

* Participate in team meetings to discuss planned construction activities, ensuring targets and client specifications are met.

Essential Skills/Knowledge:

* Full UK Driving License.

* Strong face-to-face customer service experience.

* Confident and calm communicator within a face-to-face environment.

* Strong time management and organizational abilities.

* Flexible to accommodate the needs of the residents.

* Able to communicate effectively with people from diverse backgrounds.

* Basic IT knowledge.

Package:

* Salary: £24,000 to £30,000 per annum.

* Company Car + Fuel Card.

* 21 days of holiday + bank holidays and Christmas closure.

* Birthday day off.

* Company pension.

* Healthcare/Life Insurance.

* Company-branded uniform, PPE, work phone, iPad.

* Company events and discount portal.

Additional Information:

* A DBS check will be carried out on your behalf at the company's expense.

* You must be eligible to work in the UK.

* Six-month probationary period.

* As part of the interview process, you will be required to complete an aptitude test.

Working Hours:

* Monday to Friday

* 8:00 AM - 5:00 PM (1 hour for lunch).

* 40 hours per week