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Automation Controls Engineer

4 months ago

Kempston Hardwick, United Kingdom Hernshead Recruitment Ltd Full time

About this position

We are currently working with a technical automation & drives distributor, who provide leading edge automation products, including machine controls, visualisation, electrical drives, linear motion, measurement & sensing, motors & gearboxes, mechanical transmission, and light & sound. Their customers are from a wide range of industry sectors, including packaging, material handling, labelling, medical/rehab, food & beverage and marine.

Job Responsibilities

* Develop in-depth technical expertise of motion control and automation products and software platforms.

* Keep up to date with relevant industrial technological developments.

* Develop application knowledge for key industry sectors and main applications.

* Gain knowledge of competitor products strengths and weaknesses.

* Attend supplier training sessions, seminars and new product launches.

* Develop knowledge of Robotics solutions (when launched).

* Customer Technical Support.

* Offer technical support to customers, via email, phone, virtually and in person.

* Obtain clear information from customers, through relevant questioning and requests for information.

* Replicate customer faults in order to reach solutions to customer issues.

* Develop test rigs and test equipment to aid fault finding.

* Liaise with colleagues and supply partners when further support is required.

* Assist with customer training, on site or customer premises.

* Assist with organising and delivering customer technical seminars.

* System Integration Partner Network.

* Support and develop system integration partner network.

* Manage referral of end user projects to system integrator partners and follow-up / support activities

* Develop and coordinate activities in order to improve knowledge of system integrator partners on all key automation products and software platforms.

* Develop Robotics integration partner network.

* Product Returns.

* Perform initial testing of returned products in order to ascertain issues.

* Return product to supplier for repair, if necessary.

* Liaise with customer and supplier for relevant actions.

Experience Required

* Strong communication skills, within a technical environment, to customers, suppliers and colleagues.

* Friendly and positive manner when working closely with customers, to understand and meet their requirements.

* Ability to investigate challenges and problems faced, with a desired outcome of reaching a solution in a timely manner, to maximise customer experience.

* Develop and maintain activity list. Drive the completion of key actions.

* Possess high technical skills.

* Ability to acquire and develop product knowledge