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Operations Supervisor

2 months ago

Stretford, United Kingdom Northern Drives & Controls Full time

OPERATIONS SUPERVISOR / MANCHESTER / COMPETITIVE PAY + GREAT BENEFITS
Are you experienced in Industrial Electronics? Looking for the next big step in your career? If so, we have an exciting new opportunity for an Operations Supervisor to join us. Competitive pay and extensive benefits.
We are a market leading Automation and Drives repair company, with service centres in the UK, Europe, and the USA – specialising in the diagnosis and repair of industrial power electronics.
As we continue to grow, we are looking for an enthusiastic Operations Supervisor to join our dynamic team.
You will play a key role in handling customer enquiries and providing support to the Service Manager.
What’s on offer?
* Competitive pay and contributory pension scheme.
* 25 days holiday a year plus bank holidays.
* Excellent working environment, with great training and development opportunities.
* Charity events, fund-raising activities, and an excellent employee assistance program.
* Free annual medical and flu vaccination, and work clothes and PPE where required.
* PERKBOX.
* Free car parking on site.
* Employee Assistance Program.
Key Responsibilities of the Operations Supervisor:
* Handle telephone traffic responding to customer enquiries regarding collections and deliveries.
* Provide job status updates.
* Place stock orders with various suppliers.
* Locate the best supply options to fulfil engineers’ requirements about lead time and price.
* Provide support to the engineering staff in the Service Managers absence in issuing jobs and addressing administrative queries related to workshop duties and job allocation.
* Organise collections and deliveries through courier and carrier services.
* Ensure that quotations are dealt with within the required time according to the companies desired KPI and to follow up on quotations to convert these into repairs.
* Assist customers who visit the branch to collect repaired items or drop-off items.
Skills & Experience Required:
* Educated to T or A level / HND/ NVQ5 or similar, ideally in an engineering discipline.
* Previous experience in similar Admin / Customer Service role.
* Ability and commitment to deliver excellent customer service.
* Strong communication skills, both written and verbal.
* IT competent, use of Google Workspace an advantage.
* Ability to work to deadlines and under pressure, at times working independently.
* Have experience of engineering industry, electronics industry (desirable).
What's Next?
If you have the engineering background and customer service skills to be successful in this new Operations Supervisor position, we would love to hear from you. APPLY NOW for immediate consideration.
PLEASE NOTE: All candidates will be asked to complete a personality profile test before progressing to interview