Utilities Account Executive
2 weeks ago
The Role
The role on offer is working within the Client Management Team, which services ZTP’s mutli-site corporate clients. With sites all over the UK, our clients require a high level of service to help them to reach their goals and rectify any issues that arise on their accounts from day to day.
Initially the role will involve:
*Working through the ZTP training program modules to gain and understanding of our systems and how we operate.
*Learning your way around the software platforms, from a client facing and internal management perspective.
*Gaining in depth knowledge of the commercial energy market and ZTP’s services.
*Responding to client requests and requirements as they occur.
*Liaising with national and international clients in person and on the phone about various projects.
*Representing ZTP as a capable and reliable person for our clients to rely on.
Moving forward the job will also include:
*Setting up new sites and portfolios.
*Raising and responding to tasks within the ZTP systems.
*Liaising with our procurement team to run client tenders.
*Present tender results and provide industry insight to clients.
*Managing disconnection notices from suppliers or third parties.
*Managing supply transfer objections.
*Reviewing Consumption Alerts, Usage Analysis, Consumption Profiling.
*Specialist Client Projects.
*Monthly KPI Reporting.
*Metering Demise allocations within ZTP systems.
*Working with the data team to ensure data completeness and accuracy.
*Reviewing and expanding ZTP’s service offerings.
*Working with ZTP in house software developers to enhance our systems from a management perspective by designing new system functionality.
*Assisting ZTP and our clients to reach our Net Zero targets.
Person Specification
First of foremost, we are seeking someone who is driven and proactive, able to identify what the client needs and responds before being asked.
Essential Knowledge Requirements
*Microsoft Outlook,
*Basic excel (filtering, sums, using Excel to calculate),
*Customer service.
*Numeracy.
*General admin (email, ability to speak on the phone to suppliers).
*General working knowledge of the energy industry.
Desirable Knowledge Requirements
*Intermediate Excel, such as pivot tables, lookups, concatenate
*Energy consultancy working environment.
*Advanced excel skills – Power BI
Essential Skills & Abilities
*Exposure to working with corporate clients.
*Proactive and think outside the box.
*Good presentation skills.
*Excellent communication and influencing skills.
*Excellent verbal and written communication skills.
*Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
*Excellent organizational skills, attention to detail and time management.
*Problem solving and using initiative to solve any issues.
*Works well under pressure.
*Critical thinking and problem-solving.
*Active listening and reflective skills.
*Curious.
*Attention to detail.
*Build and manage interpersonal relationships at all levels.
*Flexible.
*Strong team player.
*Collaborative.
*Build meaningful and rewarding relationships.
*Seek to understand and a good listener.
*Emotional intelligence.
Essential Experience Requirements
*Account executive experience of 1 to 3 years.
*Clerical experience.
Essential Education & Qualification Requirements
*A-Levels
*GCSE’s
Desirable Education & Qualification Requirements
*Bachelors Degree
Other Characteristics
*Willingness to accept other duties as assigned.
*Ability to travel and to work overtime as needed.
*Must be able to work with sensitive and highly confidential information.
Personal Qualities
*Personal style that is in line with the ZTP culture, values and behaviours.
*Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business.
*Structured problem solving, analysis & methodical mindset.
*Self-motivated individual with initiative to prioritize workloads and tasks.
*Commercial awareness.
*Patient.
*Creative.
*Positive attitude to continuously improve.
*Manage multiple projects at the same time.
*High degree of independent judgment.
*Resilience and adaptable to change.
*Positive attitude.
ZTP Company Benefits
*Competitive Compensation Package.
*Annual Leave that increases by 1 day for each year of service (Up to 25 days).
*Vision Reimbursement.
*Flu Vaccine Reimbursement.
*Pension.
*Family Friendly Policies.
*Remote Working.
*Flexible Working Options.
*We Work Office Membership.
*1 Hour Lunch break (1pm to 2pm).
*Quarterly Team Get Togethers.
*Wellbeing Committee.
*Recognition Scheme.
*Referral Scheme.
*Cycle to Work Scheme.
*1 Day Paid for Volunteering to Support Local Community.
*Home Office Set Up.
*Travel Expenses Reimbursed by ZTP.
*Learning & Development Opportunities.
*Career Pathways & Promotion Opportunities
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