Field Support Engineer

4 weeks ago

Norwich, United Kingdom Baker and Baker Recruitment Limited Full time

Overview

The role is at the heart of both “world class” engineering innovation and customer relationships. The team will offer very high quality field and support engineering to a global customer base and the engineering development teams of the Client. This is from the UK HQ and from onsite customer presence. This will include work based on system integrations, lab and field testing for the development teams and customer validation and all pre/post production activities linked to the Client electric solutions and knowledge transfer.

Purpose

The role will be working within a team environment and include working in other territories to meet customer onsite support needs. Includes a range of work supporting design, integration, assembly and testing activities, together with a range of electronic based tasking to include soldering, wiring, PCB build and adjustments.

* Please note that this role will require extensive overseas travel to regions including the USA & India

Key Duties

* To work with and support customers in respect of a full range of pre, production and post- production on site enquiries and tasks.

* To troubleshoot and resolve problems in respect of electric motors and drive systems.

* To offer guidance and support to customers to achieve test, production and delivery targets and deadlines.

* To work in relation to plans and processes through collaboration with wider engineering team.

* To contribute to building long term customer relationships that evolves into Partnership working.

* To provide “real time” formal feedback to engineering colleagues in respect of field service operations and outcomes from tasking.

* To develop “best practice” way of working, in line with a Continual Improvement ethos.

* To ensure data and documentation is accurate and regularly updated to reflect progress against plans and procedures.

* Maintain a safe, clean, and orderly environment reflective of HSE principles.

* Must be fully prepared to work anywhere in UK and in territories where customers are located. Will involve global travel.

Experience & Qualifications

* Relevant Engineering qualifications in a key discipline.

* Or proven track record / experience in related field.

* Proven experience in an engineering / manufacturing environment, preferably relevant sectors.

* Proven track record of results delivery and performance.

* Must be an effective planner, able to prioritise workload very well

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