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Customer Service

5 months ago

Yorkshire and the Humber, United Kingdom Prosper Recruitment Full time

Customer Service & Bill Validation Executive - Energy Sector

North Tyneside

Up to £25k plus Annual Bonus (DOE)

You will be responsible for providing excellent customer support, managing key customer accounts, ensuring customer satisfaction, and handling billing queries. The role involves interacting with customers to understand their needs, resolving any issues or concerns, and providing guidance on energy services.

As well as excellent rates of pay you will enjoy working in our fun and relaxed working environment. If you are up for a challenge you've come to the right place. On-the-job training and mentorship will be provided. This will be provided by experienced and well-informed professionals with years in the Energy industry.

An example of some of the staff benefits on offer:

Fantastic working environment and culture
Training and career development from day 1
Annual bonus scheme
Generous holiday allowance
Competitions and incentives
Work-life balance
Pension scheme
Early finish on a Friday

Responsibilities::

Validation of supplier invoices
Chasing remittances with suppliers
Liaising with customers and suppliers to resolve billing disputes
Working with tenant recharges
Analysing data
Logging meter reads with suppliers for accurate bills
Building relationships with suppliers and customers in a professional way

About You:

Excellent communication skills and an excellent telephone manner
Previous experience within the energy industry
Good verbal and written skills
A positive enthusiastic approach
Good organisational skills and attention to detail
The successful applicant must have an analytic mind, good people skills and high grades in Maths and IT.

They need to be able to work on their own and have previous experience in energy industry.

If you feel that you have the experience and the skillset to make a real difference to our Client, hit the Apply button, pop us your CV over and one of our experienced Recruiters will be in touch.

To be shortlisted for interview you must have at least 6 months of experience of working in a similar role within the Energy Sector.

INDAF