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IT Support Technician

2 months ago

Basingstoke, United Kingdom Adecco Full time

Our Client is looking for someone to join their busy service desk on a temporary basis for 1-3 months. Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given. This is a temp - perm role working 37.5 hours per week.

You will be working in a busy service desk providing 1st/ 2nd line support to UK suppliers. Dealing with over 680 depots throughout the UK, two manufacturing sites, and two main offices.

Role Specifics:

Providing support in the form of Remote Technologies, Telephone and Email.
Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, Cisco network switches/routers and more.
Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
Working independently on weekly assigned tasks
Ability to meet deadlines of new projects assigned to the Service Desk
Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible

Desired skills:

Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc…)
Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment…)
Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office etc)
Experience of using call management software
Experience of working in a service desk environment
Excellent telephone manner and customer service
Ability to cope under pressure

Full training provided
A friendly environment
Onsite Parking - Ability to drive is desired although not mandatory.

Thank you for applying.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website