2nd Line Support Engineer

2 weeks ago


South East London, United Kingdom In Technology Group Full time

In Technology Group are supporting one of our MSP clients recruit for an experienced 2nd line engineer.

As a 2nd line support engineer, you will be responsible for providing L2 solutions for their clients, acting as a senior point of contact for resolutions from the service desk.

Daily Responsibilities:

Be responsible for 2nd line support, both in person and remotely
Oversee the provision of support to multiple clients across various sectors.
Resolve hardware, software and network issues
Ensure that SLAs are being met in an efficient and timely manner

Person Specification:

Strong understanding around the M365 stack
Good understanding of Networks
Strong experience with Active Directory
Strong understanding of Windows Servers
Previous experience working for a Managed Service Provider would be beneficial

This role will be fully onsite.

£30-£35k

South East London

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy


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