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Service Coordinator

3 months ago

Handsworth Sheffield, United Kingdom A for Appointments Full time

Service coordinator - SHEFFIELD S13

Salary £23k to £25k (depending on experience)

Hours Full time Monday to Friday (37.5) 8.30am-5.00pm

An established company that supports the wellbeing space are seeking a dedicated and organised Service Coordinator to join a dynamic & friendly team. The Service Coordinator will play a crucial role in ensuring smooth operation by coordinating maintenance, repairs, and customer service activities. This role requires excellent communication skills, problem-solving abilities, and a passion for helping people

Key responsibilities for Service Coordinator:

* Handle client enquiries relating to service and repair requests of equipment.

* Working closely with the engineers to book appointments for their work.

* Organising the engineers’ calendars along with their travel routes and times.

* Use the CRM system including customer enquiry/ quotation follow ups, literature requests and general enquiries.

* Proactively contact existing customers to arrange service appointments, advise on service contracts and care packages, inform quotation prices etc.

* Ensure that data and information on the CRM system is accurate and up to date through daily housekeeping and fixed routines.

* Process departmental documentation relating to the role, such as quotations, work orders, parts orders and job sheets.

Knowledge and Experience requirements for Service Coordinator position:

* Previous administration experience is essential with office experience being preferred.

* Able to prioritise and organise workload effectively

* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

* Ability to work in a flexible manner ensuring tasks are completed within relevant time frames.

* Good interpersonal skills and a ‘can-do’ attitude.

What they are offering the Service Coordinator

* 30 days holiday per year including bank holidays

* Up to 3 days optional unpaid leave

* Additional Christmas 1 day paid leave

* Workplace pension

* Free parking

* Access to employee support (wellness)

If you are a proactive and organised individual with a passion for Sales Coordination delivering excellent service, we would love to hear from you.

We look forward to receiving your application