Infrastructure Support Engineer

4 days ago

Newcastle upon Tyne, United Kingdom Technology Services Group Full time

Job Title: Infrastructure Support Engineer

Location: Newcastle Upon Tyne (Office Based)

Salary: Up to 40k

Job type: Full Time, Permanent

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

Why should I work for TSG?

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2-star accreditation for 'Outstanding' employee engagement.

Here's why;

Our open and honest culture where feedback is taken on-board and acted upon
The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event
Two paid CSR days per annum that you can use towards giving something back
Our charity fundraising - TSG have raised over £20,000 in the last 2 years
Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
Flexible working policy
Relaxed dress policy
Excellent progression opportunities, training and support, including recognised qualificationsThe Role:

As an Infrastructure Support Engineer, you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure.

To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting.

Knowledge, Skills & Experience;

Essential:

Full UK, clean driving licence
An excellent knowledge of a server and networked environment
Virtualisation experience
Strong desktop support experience
Understanding of Firewall, anti-virus and other security technologies
Experience with Microsoft Exchange and Office 365
Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc.
Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc.
A good understanding of firewall technologies
Excellent problem solving and analytical skills with a confident pro-active approach to workDesirable:

A minimum of 3 years' server and 5 years desktop experience is desirable
Experience working with Cloud based backup solutions
A good understanding of on-premise Backup technologies
Routing and Switching
Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender.
Knowledge on storage (SAN, NAS etc) Benefits;

Company bonus scheme
25 days annual leave + public holidays
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Electric Vehicle Salary Sacrifice Scheme
Perk box discounts
Paid CSR Days
Company sick pay
Income protection cover
Enhanced Maternity and Paternity pay
Home-based and hybrid opportunities
Long service benefits including increased annual leave accrued with service
Employee recognition schemePlease click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: IT Support Engineer, Systems Support Engineer, Infrastructure Engineer, Technical Support Engineer, Network Support Engineer, Operations Support Engineer, IT Infrastructure Specialist, Systems Operations Engineer, IT Operations Engineer, Network Operations Centre (NOC) Engineer, Infrastructure Specialist, DevOps Support Engineer, Cloud Support Engineer, Technical Operations Engineer, Systems Administrator, IT Systems Engineer, Platform Support Engineer, Data Centre Support Engineer, IT Services Engineer, infrastructure Analyst may also be considered for this role

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