Supply Chain Assistant

2 weeks ago


High Wycombe, United Kingdom Platinum Resourcing (UK) Ltd Full time

Working for a well-established medical company in High Wycombe you will report to the Supply Chain Supervisor.

You will be working as part of a team of 6 people, processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers. You will ensure that queries are resolved efficiently and effectively within the department’s customer service level commitment, whilst working and adhering to ISO/GDP procedures.

Salary £23,500, 25 days holiday per annum rising to 27 after 5 years’ service, contributory pension scheme, private health care, life assurance, modern office facilities, subsidised canteen, free parking onsite.

Full time, working hours are Monday to Friday 37.5 hours per week, 9am - 5pm

Duties:

* Providing excellent customer service in line with departmental standards, procedures, and guidelines.

* Processing of sales and sample orders in accordance with standard operating procedures.

* Proactively promoting products and services at all times, whilst maintaining excellent service levels.

* Handling all customer related enquiries promptly and efficiently.

* Responding to complaints relating to service or product, including the administration of exchanges, returns and faulty stock.

* Various administration tasks, including but not limited to invoicing, scanning and credit notes.

* Work to targets as set by Supply Chain Supervisor.

* To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual.

* To provide flexible cover as required across all Supply Chain administrative activities as directed by line management.

Skills and Experience Required:

* Reliable, inquisitive and enthusiastic

* Customer Service experience

* Keen eye for detail

* High level of accuracy

* Methodical approach to work

* Good communication and numeracy skills

* Able to demonstrate initiative

* Excellent IT skills including Microsoft Office

* Team player with a flexible approach to work



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