Telesales Operator

Primary purpose of the role

To effectively and proactively build and maintain business to new and existing clients

Contract - 37.50 hours, working Sunday to Friday fully flexible

Benefits - Nest Pension - Parking - Employee Assist Programme

Key Accountabilities

* To re-canvass existing advertising customers

* Being fully conversant with all stock

* Participating in activities relating to training and development and performance reviews as required

* Meeting outgoing call productivity targets in-line with department minimum standards

* Ensuring that individual weekly/monthly sales targets are achieved

* Inputting all customer orders, alterations and cancellations onto the computer system

* Ensuring that all order details have been read back to the customer from the confirmation screen on all bookings

* Offering all relevant products and associated offers were relevant.

* Building strong relationships

* Business to Business selling

* Producing day-to-day high call volumes and hit monthly targets and objections

* Proactively ensuring that you close deals and ensuring every avenue of the clients business is cross-sold and retain business

Resources

* Staff within Telesales Department are under the control of Telesales Supervisor, all based on site at Uddingston.

Key Relationships

* Clients

* Telesales Operator

* Office Manager

* Credit Controller

* Senior Management Team

Focus

* Daily interaction with clients

* Daily face-to-face interaction with colleagues and management

* Attendance of telesales meting as required

Decision Making Authority

* Assist Telesales Supervisor to achieve targets.

*

* Performance Indicators

* Personal Development Plan, reviewed at regular intervals

* Company objectives

* Client Objectives

Capability Profile:

Qualifications

Good standard of general education - Essential

Skills

Good organisational and communication skills - Essential

Ability to use initiative in problem-solving situations - Essential

Ability to adapt to a fast-moving, changeable environment - Essential

Good influencing and persuading skills - Essential

Ability to develop and maintain positive working relationships at all levels - Essential

Target focused with a “can do” attitude - Essential

Experience:

Experience of Telesales Production Selling environment

Have a strong business to business/telesales selling background

Experience within a warehouse operation/transport environment

Experience in working in a target driven environment - Desirable

Demonstrate the aptitude to produce day-to-day high call volumes and hit monthly targets and objectives

Confidently deal with individuals of all levels over the telephone and email - Desirable

IT Literate - Essential

Languages

Mother tongue - any

Fluent - English

Desirable but not essential - Chinese and Maderin

Job location

National travel - Occasionally, to attend meetings or training with other Scotch Frost staff.

International travel - None