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1st Line Engineer

2 months ago

North London, United Kingdom In Technology Group Full time

Job Description:
Our client is looking for a 1st Line Field Engineer to join their Managed Services team in assisting over 20 schools with IT support. You will be visiting different educational trusts, all situated within a 45 minute drive of their office ion North London, a driving licence and access to own car is required (mileage paid). Phone, email and remote support will also be provided to ensure all issues are resolved quickly and efficiently.

Responsibilities:
* On-site visits to various schools providing IT support to staff and students
* Maintaining, updating and upgrading school's infrastructure
* Diagnose and troubleshoot technical issues
* Install and monitor computer hardware, software, systems, networks, printers and scanners
* Assist with the setup and maintenance of computers and other IT equipment
* Monitor and manage user access rights
* Research and recommend hardware and software solutions to improve the system
* Ensure security and privacy of networks and computer systems
* Assist in the preparation and maintenance of IT documentation

Technical and personable skill requirements:
* Understanding of Networking
* Active Directory, Backup Solutions
* Office 365 management
* SharePoint
* MDM Setups via Intune or other(s)
* Cloud Support - Azure/AWS
* Network protocols - DNS, DHCP, TCP/IP
* Router/Switch setups, firewall management
* Driving Licence / Access to own car

Highly Desired:
* Previous experience working in a school/education environment
* MSP Experience
* Immediate starts

The successful candidate will have great communication skills, confidently and maturely speaking with head teachers / head of departments.

If you feel you have the relevant experience, please apply for immediate consideration and interview, and to receive further details about the role.

Keywords: IT Support Technician, IT Support, Technical Support, Network Support, IT Technician, MSP, Managed Service Provider, School IT Technician

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy