German Speaking

4 weeks ago

City of London, United Kingdom The Recruitment Co Full time

Job Title: Customer Care Adviser - GERMAN SPEAKING
Salary: £26,000
Location: Canary Wharf, London
Hours: 40 paid hours per week.
Shifts: Monday - Friday (8 hour shifts) Anytime between 07:00am -6:00pm

Main Purpose of Role

We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.
As an Airline Customer Care Adviser, you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled.
You will be responsible for incoming calls/email and outbound calls across the full range of airline customer queries.

If you are flexible, have a positive attitude, great attention to detail and experience with Amadeus GDS, you are probably the one we are looking for

Skills Requirements

Proven Amadeus GDS experience
Airline or travel experience
Experience of working in a fast paced Customer Care environment whilst maintaining a
high level of attention to detail
An effective team player with a "can-do" attitude
Passionate about providing great customer care with a friendly personality
A confident and professional telephone manner
Self-motivated, proactive and able to work on your own initiative
Managing your own workload and time, whilst developing effective and supportive
relationships with colleagues and customersWhat are we looking to achieve?

Help customers and solve their problems in an accurate and efficient manner
Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
High degree of accuracy and skill in using systems and entering data including Amadeus GDS and
Sales force
Develop and improve processes and ways of working
Troubleshooting with customers
Other administrative tasks
Contribute to our positive team spirit and work environmentWhy work for us?

A fun and sociable team environment working culture
Pension Scheme with Standard Life
Aviva Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fund raising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeship qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Cycle to work scheme
Tech scheme#CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace

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