Lettings Assistant

Lettings Assistant – Tottenham Hale - £24,811

One Property Recruitment have been instructed on the search for a Lettings Assistant within the Build to Rent sector. You will be responsible for letting void properties and delivering an excellent service to all their customers within the portfolio while ensuring each property is let quickly to minimize loss of rental income.

Your key responsibilities will be:

Customer service/customer contact:

• Creating good customer relationships with all customers (existing and perspective) by sending regular updates and communication in a professional manner.

• Welcoming all new customers, registering new applicants on the IT system; taking enquires from prospective or existing customers and matching with them properties suitable to their needs.

• Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists.

• Provide useful tenancy and property information to new customers (e.g. location of all meters, stop cocks, utility information and local amenities).

Tenancy Management

• Carry out regular internal inspection.

• Arrange lock changes.

Lettings

* Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers.

* Ensure all our advertisements are up to date and refreshed on a regular basis.

* Send completed deal sheets to Leasing Manager and assist Leasing Manager in customer communications during referencing and deal progression.

* Qualify applicants by ensuring customer conforms with right to rent requirements.

* Manage tenancy renewals, ensuring customers qualify for renewal.

* Provide monthly report on competitors and local market conditions.

* Regular audits of TDS and Reposit accounts.

* Track progress of all deals and support leasing coordinators with the collection of references, contract signing and move in monies.

* Ensure that all listings are updated and correct on a daily basis.

* Ensure that all reporting requirements are completed on time.

* Meeting rental growth targets on both new lets and renewals.

* Ensure that comprehensive check in, check out and interim reports are completed for all tenancies.

* Follow up calls are made to all customers following viewings.

* Follow up calls are made to all new residents within the 1st week.

Budget Management

* Manage dilapidations and deposit deductions following check out inspection.

* Creating a specification for void works, establishing costs and timescales for works.

I am looking for the following skillset/attributes

* Property Management experience within a customer-focused environment.

* Required authority, skill and support to creatively address customer needs across the portfolio.

* Actively embrace and work within the Company Values.

* Able to show an understanding of and commitment to good customer care.

* Able to show an understanding of and commitment to property services and managing landlord and customer relationships.

* Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.

* Strong attention to detail.

* Ability to work in a varied and demanding role with appropriate supervision.

* Ability to work to strict deadlines and be organised and efficient.

* Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.

* Self-motivated, with high energy and enthusiasm.

* Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.

* Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.

If this position is of interest, please contact Louise Galvin at One Property Recruitment. OPR are specialists in the property sector covering block management, Build to Rent, estate management, financial services, facilities management, and commercial management. Please do get in touch if you are looking for a new position or are recruiting in the sector.

Please note, due to a high volume of applicants, should you not hear from us within 5 working days you may assume your application has been unsuccessful