Customer Account Handler

6 days ago


Stretford, United Kingdom Kinaxia Logistics Limited Full time

Monday - Friday

40 hours per week
9am - 6pm
Competitve salary, dependant on experience

AKW Global Logistics are looking to recruit a Customer Account Handler to join their vibrant team in Manchester. The ideal candidate will be customer focused and enjoy interacting with people on a daily basis. The Customer Service Team at AKW would welcome an outgoing, proactive and engaging person with excellent communication skills.

If this sounds like you, and you would like to work for a great company with a great team with additional benefits including:

Life assurance

Pension

Exceptional fleet

Opportunity for training and development (CPC training)

Full Uniform and PPE

Onsite Parking

Cycle to work scheme

Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)

Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

Then we would love to hear from you.

More information about the job:

The role of the Customer Account Handler will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated;

Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels;

Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives;

Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant;

Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures;

Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Your knowledge and experience:

Transport and warehousing preferable

Both working and technical knowledge of software management systems including Stirling and Contrado

Product and pricing schedules

Dealing effectively with customer queries

Building and maintaining effective working relationships both internally and externally

Customer Account management

Using software management systems

Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process.

Safe

Talented

Attentive

Reliable

An application for a DBS certificate will be required in the event of the individual being offered the position



  • Stretford, United Kingdom Jobwise Ltd Full time

    Working for a global logistics company as a Customer Care Advisor/ Customer Account Handler to join their vibrant team in Manchester. The ideal candidate will be customer focused and enjoy interacting with people on a daily basis. The Customer Service Team would welcome an outgoing, proactive and engaging person with excellent communication skills. If this...

  • Account Handler

    3 months ago


    Stretford, United Kingdom Ardonagh Advisory Full time

    Insurance Account Handler - Old Trafford, Manchester - ARD1009965 #AIB Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Old Trafford, Manchester.  Joining us as an Insurance...


  • Stretford, United Kingdom Get Recruited (UK) Ltd Full time

    Senior Commercial Insurance Account Handler | Manchester | £45K | Established Brokerage Are you an experienced Commercial Insurance Account Handler looking for a rewarding career opportunity in Manchester? A thriving insurance brokerage with 40 years of industry expertise is seeking talented professionals to join their team. Key Responsibilities for Senior...


  • Stretford, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Senior Account Handler (Large Commercial/Corporate Insurance) Salary: Up to £50,000 dependent on skills and experience Permanent Office based in Manchester - Hybrid Working Your role: As a Senior Account Handler, you'll be essential to managing existing client accounts and nurturing new business opportunities with large commercial/corporate clients. This...


  • Stretford, United Kingdom NJR Recruitment Full time

    Are you a Commercial Account Handler who thrives in a dynamic environment? Looking for a company that puts their team and clients at the heart of what they do? If so, this could be the perfect opportunity for you! Why you’ll love this role: Competitive Salary up to £42,000 per annumTailored benefits package for your well-being and successA forward...


  • Stretford, United Kingdom Heat Recruitment Full time

    Commercial Account Handler Location: Manchester Centre Hybrid / Flexible working structureSalary: Up to £45,000We've partnered with a renowned client to assist them in their search for a commercial account handler to join their office in Manchester. The client is a leading insurance broker with fantastic reputation in the marketplace. They offer a broad...

  • SME Account Handler

    2 weeks ago


    Stretford, United Kingdom Nixon Allen Limited Full time

    SME Account Handler required to join a steadily growing commercial insurance broker based in Manchester. As SME Account Handler, you will take on an established book of SME commercial clients, with most accounts typically paying premiums from a few thousand up to around 10KGWP. It’s likely you would be involved in dealing with insurance policies for small...


  • Stretford, United Kingdom NJR Recruitment Full time

    Are you an experienced Corporate Account Handler seeking a new and exciting challenge? Do you have a passion for delivering exceptional client service and a deep understanding of the insurance industry? If so, NJR Recruitment invites you to explore a rewarding opportunity with a prestigious independent insurance brokerage based in the heart of Manchester...


  • Stretford, United Kingdom IPS Group Full time

    Corporate / Large Commercial Account Handler This well established and dynamic broker who are based in the centre of Manchester are on the look out for an experienced Account Handler (Minimim 3 years commercial experience) who can assist them in servicing their larger and corporate clients. You will need to have great cross class knowledge, have a great...


  • Stretford, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Role - Senior Account Handler (Construction)  Salary - Negotiable Location - Manchester An independent known, for securing business at the highest level, is seeking a Senior Account Handler specialising in the Construction sector. This role offers a chance to work with a team that values integrity, innovation, and client-centric service.Key...


  • Stretford, United Kingdom IDEX Consulting Ltd Full time

    .A multinational Broker in the Manchester are looking for an experienced Commercial Account Handler to join their growing, enthusiastic and highly successful team. What can you expect? To work with the team to shape and contribute to the future of the businessTo work with a wide insurance marketplace in meeting the needs of clientsTo be part of a team that...

  • Account Handler

    2 months ago


    Stretford, United Kingdom Gallagher Full time

    Overview We are looking to recruit an Account Handler to join our growing & successful Care Team based out of our Sale office. As a diverse group of talented individuals, we bring together a wide range of skills, experiences, and perspectives to tackle complex challenges and drive meaningful results. Our team is known for its unwavering commitment to...


  • Stretford, United Kingdom Insure Recruitment Full time

    Insure Recruitment connects top talent with prestigious insurance organisations. We have an exceptional job opportunity for an experienced Senior Commercial Account Handler to join a well-established award-winning insurance brokerage based in Manchester, who are focused on client service and has a collaborative work culture. This is a fantastic opportunity...


  • Stretford, United Kingdom REV & REGS LIMITED Full time

    Legal Expenses Claims Handler Rev & Regs are recruiting for a Legal "Expenses Claims Handler" to work for a leading Law company based in Manchester. The role - A Claims Handler provides an efficient claims handling services to all customers by responding to LEI claims using excellent written and call handling skills, in line with department service...

  • Senior Account Handler

    3 months ago


    Stretford, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Role - Senior Account HandlerSalary - £35,000 to £45,000Location - Manchester A leading independent insurance broker seeking a seasoned Senior Commercial Account Handler for their expanding North Manchester branch. This esteemed firm is renowned for its exceptional service, dedication to client needs, and a supportive environment that fosters professional...

  • Junior Account Handler

    5 months ago


    Stretford, United Kingdom Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...


  • Stretford, United Kingdom Lawes Consulting Group Full time

    Job title: Wholesale Account Handler Salary: £40,000 per annum - £65,000 per annum DOE Location: Manchester   Purpose of role: We are currently working with one of the largest brokers within the UK who are recruiting for a Wholesale Account Manager to join their team in Manchester. The ideal candidate will have experience handling the following lines of...

  • PI Account Handler

    3 months ago


    Stretford, United Kingdom Lawes Consulting Group Full time

    Job title: Insurance Account Handler - Professional Indemnity Salary:  £42,000 Location: Manchester - 2 days in office/ 3 homeworking Purpose of role: Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for...


  • Stretford, United Kingdom Lawes Consulting Group Full time

    Job title: Wholesale Account Handler Salary: £40,000 per annum - £65,000 per annum DOE Location: Manchester   Purpose of role: We are currently working with one of the largest brokers within the UK who are recruiting for a Wholesale Account Manager to join their team in Manchester. The ideal candidate will have experience handling the following lines of...

  • SME Account Handler

    2 weeks ago


    Stretford, United Kingdom NJR Recruitment Full time

    Are you ready to take your career in commercial insurance to the next level? Join a dynamic and reputable independent insurance broker based in Worsley as an SME Account Handler! This is your chance to work with a range of commercial clients, handling policies with premiums from £100 to £10,000. In this role, you'll be at the forefront of client...