Current jobs related to Technical Service Advisor - Hilsea - Harwoods

  • Automotive Parts Specialist

    2 weeks ago

    Hilsea, United Kingdom Perfect Placement Full time

    Job Description:Job Title: Parts AdvisorJob Type: Full-timeIndustry: AutomotiveLocation: Portsmouth areaJob Description:We are seeking a skilled Parts Advisor to join our team at a leading Automotive Commercial Vehicle Main Dealer in the Portsmouth area.As a Parts Advisor, you will play a vital role in the success of our business, supplying both Trade and...

  • Automotive Parts Specialist

    2 weeks ago

    Hilsea, United Kingdom Perfect Placement Full time

    Job Description:Job Title: Parts AdvisorJob Type: Full-timeIndustry: AutomotiveLocation: Portsmouth areaJob Description:We are seeking a skilled Parts Advisor to join our team at a leading Automotive Commercial Vehicle Main Dealer in the Portsmouth area.As a Parts Advisor, you will play a vital role in the success of our business, supplying both Trade and...

  • Mortgage and Protection Specialist

    3 weeks ago

    Hilsea, Portsmouth, United Kingdom Kings Permanent Recruitment Ltd Full time

    About the RoleWe are seeking an experienced Mortgage and Protection Advisor to join our team at Kings Permanent Recruitment Ltd. As a Mortgage and Protection Specialist, you will be responsible for providing outstanding customer service and sourcing the best mortgage and protection products for our clients.Key ResponsibilitiesProvide exceptional customer...

  • Mortgage and Protection Specialist

    3 weeks ago

    Hilsea, Portsmouth, United Kingdom Kings Permanent Recruitment Ltd Full time

    About the RoleWe are seeking an experienced Mortgage and Protection Advisor to join our team at Kings Permanent Recruitment Ltd. As a Mortgage and Protection Specialist, you will be responsible for providing outstanding customer service and sourcing the best mortgage and protection products for our clients.Key ResponsibilitiesProvide exceptional customer...

  • Technical Business Analyst

    2 weeks ago

    Hilsea, United Kingdom Morris Sinclair Recruitment Full time

    Great new opportunity for a Technical Business Analyst who specialises with Imago tools to join our FinTech client on the south coast.  You can work on a hybrid basis ideally being able to visit the office once a week and you will be joining a cutting edge software company and award winning business.You will be a part of a fast-paced agile delivery team,...

  • Field Service Operations Manager

    3 weeks ago

    Hilsea, United Kingdom Acapella Recruitment Full time

    Job SummaryA leading provider of construction equipment solutions is seeking an experienced and dynamic Field Service Manager to lead their Field Service Department. The successful candidate will manage the UK-wide field service team, ensuring the efficient and effective delivery of service operations.Key ResponsibilitiesCustomer Support: Serve as the...

  • Field Service Operations Manager

    3 weeks ago

    Hilsea, United Kingdom Acapella Recruitment Full time

    Job SummaryA leading provider of construction equipment solutions is seeking an experienced and dynamic Field Service Manager to lead their Field Service Department. The successful candidate will manage the UK-wide field service team, ensuring the efficient and effective delivery of service operations.Key ResponsibilitiesCustomer Support: Serve as the...

  • Field Service Operations Manager

    2 weeks ago

    Hilsea, Portsmouth, United Kingdom Acapella Recruitment Full time

    {"Job Title": "Field Service Operations Manager", "Job Summary": "We are seeking an experienced Field Service Operations Manager to lead our UK-wide field service team. The successful candidate will be responsible for coordinating field service activities, managing customer support, and overseeing job planning, parts management, and warranty handling.", "Key...

  • Field Service Operations Manager

    2 weeks ago

    Hilsea, Portsmouth, United Kingdom Acapella Recruitment Full time

    {"Job Title": "Field Service Operations Manager", "Job Summary": "We are seeking an experienced Field Service Operations Manager to lead our UK-wide field service team. The successful candidate will be responsible for coordinating field service activities, managing customer support, and overseeing job planning, parts management, and warranty handling.", "Key...

  • Client Relationship Manager

    1 month ago

    Hilsea, Portsmouth, United Kingdom Pink Giraffe Full time £30,000 - £37,000

    Client Relationship Manager - Pink GiraffeAt Pink Giraffe, we are dedicated to reclaiming time from digital distractions and encouraging individuals to engage with the world around them through authentic experiences.We are on a mission to establish a thriving agency that collaborates with premier brands in experience-driven industries.We are currently...

  • Engineering Manager

    2 weeks ago

    Hilsea, United Kingdom Verto People Full time

    Engineering Manager Location: Portsmouth, UK Contract Type: 6-month contract, with the potential to transition into a permanent role Salary: £50,000 Engineering Manager / Service Operations Manager / Engineering Operations Manager to join an engineering service business. The successful Engineering Manager / Service Operations Manager /...

  • Mobile Vehicle Technician

    2 weeks ago

    Hilsea, Portsmouth, United Kingdom Octane Recruitment Full time

    Mobile Vehicle Technician / Roadside Technician Job OpportunityWe are seeking a skilled Mobile Vehicle Technician / Roadside Technician to join our team at Octane Recruitment. As a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries, we are looking for a professional who can provide exceptional...

  • Mobile Vehicle Technician

    2 weeks ago

    Hilsea, Portsmouth, United Kingdom Octane Recruitment Full time

    Mobile Vehicle Technician / Roadside Technician Job OpportunityWe are seeking a skilled Mobile Vehicle Technician / Roadside Technician to join our team at Octane Recruitment. As a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries, we are looking for a professional who can provide exceptional...

  • Mobile Vehicle Technician

    4 days ago

    Hilsea, Portsmouth, United Kingdom Octane Recruitment Full time

    Mobile Vehicle Technician / Roadside Technician Job DescriptionWe are seeking a skilled Mobile Vehicle Technician / Roadside Technician to join our team at Octane Recruitment. As a key member of our breakdown team, you will be responsible for attending breakdowns, diagnosing issues, and providing exceptional customer service.Key Responsibilities:Attend...

  • Mobile Vehicle Technician

    4 days ago

    Hilsea, Portsmouth, United Kingdom Octane Recruitment Full time

    Mobile Vehicle Technician / Roadside Technician Job DescriptionWe are seeking a skilled Mobile Vehicle Technician / Roadside Technician to join our team at Octane Recruitment. As a key member of our breakdown team, you will be responsible for attending breakdowns, diagnosing issues, and providing exceptional customer service.Key Responsibilities:Attend...

  • Engineering Manager

    48 minutes ago

    Hilsea, United Kingdom Verto People Full time

    Engineering Manager **Job Summary:** We are seeking an experienced Engineering Manager to join our team at Verto People. The successful candidate will be responsible for providing effective leadership to our Service departments and their respective functions. **Key Responsibilities:** * Provide unified leadership for the Service departments and their...

  • Microbiologist

    2 weeks ago

    Hilsea, United Kingdom MeonTech Recuitment Ltd Full time

    An established UKAS accredited organisation with a variety of analytical testing services, have an opportunity for a Microbiologist to join the team. The main function of the Microbiologist is to perform a variety of microbiological methods on a wide range of sample types, including the preparation of media and laboratory reagents as required. You will...

  • Engineering Manager

    7 days ago

    Hilsea, United Kingdom Verto People Full time

    Engineering Manager Job Description **About the Role** We are seeking an experienced Engineering Manager to join our team at Verto People. As an Engineering Manager, you will be responsible for providing effective leadership to our Service departments and their respective functions. **Key Responsibilities** * Provide unified leadership for the Service...

  • Engineering Manager

    7 days ago

    Hilsea, United Kingdom Verto People Full time

    Engineering Manager Job Description **About the Role** We are seeking an experienced Engineering Manager to join our team at Verto People. As an Engineering Manager, you will be responsible for providing effective leadership to our Service departments and their respective functions. **Key Responsibilities** * Provide unified leadership for the Service...

  • Microbiologist

    1 day ago

    Hilsea, United Kingdom MeonTech Recuitment Ltd Full time

    An established UKAS accredited organisation with a variety of analytical testing services, have an opportunity for a Microbiologist to join the team.The main function of the Microbiologist is to perform a variety of microbiological methods on a wide range of sample types, including the preparation of media and laboratory reagents as required.You will also:-...

Technical Service Advisor

4 months ago

Hilsea, United Kingdom Harwoods Full time

Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, McLaren, MAN, Volvo and the most recent addition, INEOS. We have over 25 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.
Established since 1931, we are a successful and progressive third generation family owned business. In 2022 our turnover was over £600m and we now employ over 1000 valued members of staff.
Our vision is ‘Powering Family Adventure’. In other words, our brands, systems and people help power our customers adventures ensuring they feel both part of our family business and our company values.
81% of our employees responded to our engagement survey in 2022 with an increased engagement score of 9% on the previous survey, we are a safe bet for a job and a career
Key Purpose of Role
• Managing the repair of vehicles in a timely manner and to brand standards
• Delivery of first class customer experience
• Achieving Manufacturer CEM targets
• Responsible for multi-channel communications with customers in progress
• Effective use of department Pinnacle system and standards
• Creating a contact history through effective use of SMS
• Upsell and authority for additional work identified
• RSA & 1 Link Management
• Collection and Delivery Control
• Delayed work updates and Parts ordering
• Full preparation for vehicle check out
• Complaint Resolution
• Inbound call handling & call back management
• Full MOBEX management
Accountabilities for repairs, customer contact & CSI measures
• Pre-Visit
• Multi-channel contact with all booked customers – Pre-call
• In progress
• Receive inbound jobs confirming receipt of vehicle.
• Minimum Daily Contact @ 11am, 2pm & 4pm
• Allocation of work to Team / Tech – Via Lead Technician
• Additional work contact
• Carry overs
• Any vehicle requiring to be carried over to the next day must have contact with customer obtaining authority
• All carry overs updated by 9.00 am following day
• 9 am update continues every day vehicle remains on site
• Exception to daily contact only at customer request
Completed
• Check paperwork satisfactory and deliver completion communication
• Inform concierge and valet team of collection and 30 min SLA.
• Pass to Admin team to generate invoice
• Pinnacle customer messages responded to within 10 mins
• Responsible for all inbound phone calls
• Call back requests to be managed and actioned within 20 mins
• Complaint log checked and updated
• Low scoring Pinnacle Surveys to be responded to by Lead Controller
• To be presentable to brand standards adhering to the company dress code at all time
• Handle all internal and external customers and suppliers with courtesy and ensure the Harwoods experience is delivered to all contacts at all times
Skills and Experience
Demonstrable motor trade service advisor, technician or workshop control experience
Pay will be commensurate with experience and competencies
Experience in working as a team
Evidence of delivering against manufacturer CEM targets
Computer Literate with experience in learning new systems
Excellent verbal and nonverbal communicator