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1st Line Support Technician

3 months ago

Fareham, United Kingdom Spectrum IT Recruitment Full time

A well-established business based in Hampshire is requiring a Support Technician to join their team and to provide 1st/2nd line service desk support for customers - assisting them with hardware and software problems via phone, email and in person.

This role will see you installing, diagnosing, repairing, maintaining and upgrading all software and hardware to ensure optimal performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.

The salary for this role is up to £28,000 + Bupa cover

Role responsibilities:

Ensuring customer's support issues are logged and recorded
Resolve support issues
Taking ownership of support calls until a satisfactory resolution is reached
Escalation of complex issues to 2nd and 3rd line support
Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's
Install, upgrade, support and troubleshoot in house EPoS Application
Install, upgrade, support and troubleshoot in house back office application
Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
Troubleshooting network connectivity in a LAN/WAN environment
Install, upgrade, support and troubleshoot EPoS hardware such as printers, cash drawers, and line displays
Troubleshoot communication between back office application and EPoS applicationSkills and experience:

Sound understanding of EPoS operations as well as business related processes and procedures
Understanding of Server/Client setups
Understanding of TCP/IP Networking principles for troubleshooting purpose
Experience in using VNC and other remote access tools
Excellent technical knowledge of PCs and desktop hardware
Experience of Microsoft SQL Server
Experience of all Windows Operating Systems
Experience of Microsoft Services and Web Services
Knowledge of routers and switches, as well as firewalls
TCP/IP ExperienceTo find out more apply to this advert or contact Tom on LinkedIn - Tom, Spectrum IT Recruitment

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy