Service Reception Manager

3 weeks ago

Battersea, United Kingdom Pembrook Resourcing Full time

Service Reception Manager

Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager, this role would be an excellent move for a service advisor looking for progression in their career

The Role -

* Responsible for managing the Service front of house area

* Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care

* To maximise service sales and profitability by selling core, value added and incremental products and services

* Manage a team of service advisors and delivery driver.

Responsibilities -

* Meet or exceed the monthly budget for hours sold and profitability

* To oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities.

* Ensure that Work In Progress is under control and that processes are adhered too, review all open jobs and report any work in progress problems to Aftersales Manager

* To drive the reception team to reach their retail invoicing targets.

* To monitor cash accounts / till reports and to report issues to the Aftersales Manager

* Monitor and book required training days in line with budget

* Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, also peak work load periods of the year

* Working as a Service Advisor alongside the team with the additional Managerial duties.

The individual –

* Excellent communicator both written and verbal

* Creative and forward thinking.

* Have excellent people management and development skills

* Be passionate about customer service

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE We wish you the best of luck

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