An excellent opportunity has become available with a specialist provider within the Employee Assistance Programme space. They are seeking to recruit a Service Director to work within their head office in Gloucester, where they will oversee the operation, financial and quality aspects of the service.  

Key Responsibilities of the Service Director: 

Lead and develop a culture with a focus on safety, quality, excellent care and customer service. 

To ensure the commercial success of the business, ensuring that new business opportunities are identified and secured, and ensuring the continual review of the existing contract base.   

Lead and manage across all aspects of the day to day business, ensuring all teams and team members are accountable for delivering against both quality and commercial performance indicators. 

Work in close collaboration with the Wellbeing Services (WBS) SLT to ensure there is effective governance in place, including regular Business Reviews and other meetings, to ensure that the service performs to agreed targets for business planning, financial performance (revenue, cost control, EBITDAR and EBITDA) and quality standards.   

Proactively use management information to effectively identify areas of underperformance and to put action plans in place to deliver improvements to the required standard. 

Take an active part in the budget setting process, supporting department leads to understand and deliver stretching but achievable budgets that enable the continuing growth of the business. 

Ensure that recruitment is a high priority, monitoring vacancies, recruitment activity and performance alongside the Lead Talent Acquisition Partner (LTAP), HR Business Partner (HRBP) and other People Team colleagues. 

To actively promote the wellbeing of our colleagues, ensuring employee wellbeing and engagement is focussed on, through the delivery of the colleague engagement action plan and by championing an active Your Say Forum and open, responsive communication with our team. 

Responsibility for ensuring that there is a robust succession plan in place, which supports the development of talent. 

Provide coaching to the Senior Management Team and heads of departments to improve performance and to develop, enhancing their career pathways, and ensuring clear role modelling of Priory’s values. 

Provide necessary support to clinical, operational and digital projects to ensure smooth transition into operations. 

Service Manager Requirements: 

Education to degree level or equivalent experience   

Strong organisational skills, ability to prioritise and multi-task 

Able to work well under pressure, with the ability to handle ambiguity in the organisation whilst continuing to lead the team 

Demonstrated leadership and decision making skills, at Business Unit director level 

Demonstrable experience in delivering financial targets and supporting business growth 

Proven people management and leaderships skills. 

A good understanding and experience of the Employee Assistance Programme (or a closely related) sector and/or call centre service delivery is ideal 

Experience of working in a B2B sales environment would be beneficial 

If you are interested in the above position please apply, or for more information contact Isabella Howley at Domus Recruitment.

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