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Process Assistant Nottingham
3 months ago
We are currently recruiting a process assistant for our client based in Nottingham
Full time time role Monday to Friday untill 14th October 2024
Hours 9am 5.30pm
Pay rate £12.00 per hour
Job Description
Berry recruitment is looking for enthusiastic individuals with a 'can do' attitude Full time Monday - Friday 9am to 5.30pm customer focused roles for a Public Sector client based in Nottingham
Your role will involve answer incoming calls from customers who want book appointment and additional services with some outbound calling , respond to webchat queries , troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially until 14th October 2024 , with the option to move on to a fixed-term contract.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you
Key Responsibilities
Answer incoming and making outbound calls
Answer webchat queries
Management and resolve customer queries
Booking appointments & additional services for customers
Document all call information according to standard operating procedures
Follow up customer calls where necessary
Other duties as assigned
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Maintain and update information held on a data base
Support line management on any additional admin when required.
Maintain records for audit purposes.
Ensure deadlines are met.Essential Skills
Experience preferred with webchat application but not essential
Call centre experience preferred
Proficient in relevant computer applications
Knowledge of customer service practices and principles
Excellent data entry and typing skills
listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Attention to detail in record keeping
Delivers a high quality customer service in a professional manner, creating trust and confidence
Excellent communicator
Effective team player, who constantly displays commitment and flexibility;
Accurate and timely delivery of tasks
Excellent organisational skills
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
