Administration Assistant/Receptionist

2 weeks ago

Topsham, United Kingdom The Cinnamon Care Collection Full time

Administration Assistant/Receptionist
£11.90 per hour plus company benefits
Weekends Only
A Top 20 Care Home Group 2024
Watermeadow Grange in Topsham, Exeter is a beautiful care home providing 86 spacious ensuite bedrooms including a community dedicated to the care of people living with dementia.
We are looking for a weekend Administration Assistant/Receptionist to be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.
In addition to reception duties you will provide additional administration support to the Home Administrator - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.
Main Responsibilities:
* Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
* Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
* In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
* Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
* Organise internal meetings and ensure that any requirements have actioned
* Coordinate the staff meal process as applicable to the individual home
* Respond to any emergency situations as requested by the home
* Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
External - Job Requirements
Person Specification:
* Excellent customer service skills
* IT literacy – competent with the use of systems
* Previous telephone experience
* Professional telephone manner
* Knowledge of general administration
* Good communication skills
* Neat and well presented
* Excellent written and verbal English

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