Claims Technician

John Williams have partnered with a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to their clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines.

They are currently recruiting for a remote based Claims Technician to join their team. As the Claims Technician you will deal with claims from first notification of loss through to settlement, where you’ll have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim.

As an industry leader in innovating digital solutions, you’ll have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on site where appropriate during the claims process.

Key Requirements:

* Exceptional Customer Service ethics

* Ability to demonstrate in excess of 2 years’ experience of handling domestic property claims from instruction to conclusion

* Commitment to gaining the relevant knowledge and skill for the professional and technical

* requirements of the job.

* Effective communication and negotiation skills

* Self-motivated, conscientious, and able to work under your own initiative

* A desire to embrace innovative working practices

* Ideally have or be progressing with Cert CII and Cert CILA qualifications

* Conscientious and hard working to achieve required results, as well flexible and adaptable during times of surge.

Benefits:

* Healthcare scheme

* A Self Invested Personal Pension Scheme

* Holiday allowance of 25 days plus bank holidays

* Discounts on various products and services

* Employee assistance programme for employee wellbeing

* Life assurance

* Group Income Protection

* Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app