Spa Therapist

We are very excited to announce a new development which is happening in Tower Hamlets, London. The council are taking back ownership of the leisure facilities across the borough. The Wellness Agency is supporting the recruitment of the new teams within the borough to reopen their facilities that will have undergone renovations and large investments to ensure their success.

Benefits of working for the council include generous salaries, high pension contributions, 35 hour week, excellent holiday and annual bonuses as well as many more. We are looking for dynamic team members who will be proud team members of the new flagship spa in the borough.

The role of Spa Therapist will be 95% customer facing and includes delivering and performing consistently high standard of Spa treatments, recommend and sell product through consultation & prescription and ensuring the highest quality of maintenance, cleanliness and customer service throughout.

Essential Responsibilities:

* To ensure a high-quality service by up-keeping Spa operational requirements. This includes preparing areas and Spa for sessions, providing tours of the facilities, writing visit schedules for clients with more than two services, serving customers and dealing with complaints and enquiries, and organising any lunch packages with the food and beverage supplier.

* Responsible for the co-ordination of the booking systems and filing of all relevant correspondence. Booking treatments, in a scheduled manner ensuring continuity and smooth operation of the daily running of the Spa.

* To ensure all internal and external marketing promotions are followed occurring to all training.

* Ensure all new Spa clients fill out the required forms to ensure compliance with policies.

* Maintain a good and positive image of the Spa to members of the public generally by providing a welcoming, helpful and professional service.

* To comply with the customer service policies provided, ensuring that standards are maintained as stipulated. Ensuring customer compliance with spa rules and procedures also.

* To ensure the safety and control of customers and the public generally within the Spa and that all relevant regulations applicable to the Spa’s operation are enforced and complied with.

* To assist Spa visitors/clients with use of the facilities and activities and to encourage maximum use of the Spa.

* Ensure promotional and supportive liaison with the customer is high and all information is delivered as instructed to enhance their Spa experience and wellbeing.

* Follow Health and Safety requirements, including all procedures in relation to fire precaution, licenses, food, COSHH, heating, pool plant, ventilation, energy management and conservation.

* To supervise all Spa patrons ensuring that all facilities are used in a manner consistent with safe working practice.

* To report maintenance issues and logging all major faults and repairs in the correct way.

* To maintain all ‘Good Housekeeping’ systems and operate a range of computerised management and software packages. Entering data and obtaining output from electronic data processing equipment in accordance with agreed procedures.

* To assist in undertaking cleaning of the treatment wing and any other premises and equipment required ensuring the highest possible standards are maintained.

* To assist in the operation of and ensure that smooth running booking system, by adhering to treatment allocations.

* Reception duties as and when required.

* Actively contribute to the council’s priorities and outcomes in a way that promotes a ‘one organisation’ approach.

* Develop and maintain positive relationships with colleagues, stakeholders and communities to ensure the council and the directorate strategic priorities are effectively implemented.

* Promote equality among all staff and ensure that services are delivered in a non-discriminatory way, that is inclusive of all disadvantaged groups.

* Support organisational change and learning, following and implementing appropriate systems of self-development, communication and engagement, quality measures, monitoring and review in delivering the functions of the role.

* Promote sustainability, including encouraging a culture of innovation and accountability amongst all council staff.

* Support the Manager in actively developing and maintaining effective relationships and partnerships – internally with other Departments; with customers, club and other bodies; and with client – in order to ensure effective operation and to raise awareness and use of the Spa.

* To understand the monthly budget and to receive, receipt and account for all monies in accordance with laid down procedures.

* To communicate as necessary to assist with resources being adequately stocked and ensure accurate records relating to stock control are maintained.

* To assist in undertaking cleaning of the premises and equipment required ensuring the highest possible standards are maintained as required.

* To ensure that all necessary qualifications for the post are maintained and renewed.

* Keep abreast of trends and developments within the Spa industry and discuss own training and development needs with the Spa Manager