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Neighbourhood Enforcement Team Manager

4 months ago

Paignton, United Kingdom BIG ANT Group Recruitment Specialists Full time

Are you someone who likes to take pride in your hometown?
Do you enjoy supporting your local community?
Have you got excellent communication skills and a passion for educating people?
Do you enjoy getting involved but have experience within Managerial roles?
We are recruiting a BRAND NEW team to help tackle minor crimes and anti-social behaviour in Torbay and to help support the Bay’s appearance and cleanliness.
You will be acting upon the behalf of SWISCo and Torbay Council to provide ‘on-street’ advice to the public, signposting them to other council services where appropriate. The role will be pivotal in educating and challenging upon socially unacceptable behaviours such as fly-tipping, littering, graffiti and dog fouling, along with enforcement of Public Spaces Protection Orders (e.g. antisocial behaviour in parks and on beaches) and managing unauthorised encampment. This will involve going into local business and schools as well to educate on waste management.
As this is a public-facing role, it is vital that applicants possess excellent communication skills, a calm manner, and the ability to work with people from different backgrounds, cultures and ages.
· Ensure the members of the team are happy, well managed and fulfilling the role to it’s full potential.
· Encourage a culture of positive-thinking and facilitating team ethos.
· Priortise health and safety within the workforce, ensuring the team have a good awareness of this.
· To participate in HR functions within the department.
· Lead in decision making within the department and be accountable. Providing a smooth and effective service at all times.
· Manage budgets within the service and identify cost savings. You will be responsible for assets, human resource, overtime and equipment.
· Lead by example and gain the investment from the wider team.
· Deliver high standard of service at all times, in line with targets and SLA’s whilst adhering to compliance at all times.
· Performance manage the team, reviewing investigative, conduct, disciplinary, and capability issues.
· Develop proposals that improves efficiencies and performance.
· Develop and implement strategies and proposals in line with business needs and deliver innovative solutions.
· Maximise opportunities and benefits to the Council and SWISCo.
· Manage complaints and respond in accordance to company policies and procedures.
· Work closely with the Head of Service to complete transformational projects.
· Develop and maintain good relationships with local people, business owners community groups and other stakeholders as well as the internal team.
· Engage with the wider business at SWISCo to integrate the department and collaborate; one team, one goal.
· Provide support within the team in emergency scenarios.
· Represent SWISCo on behalf of Torbay Council at a local, regional and national level at forums.
· Report to Senior Management on compliance, permits and management plans.
· Manage and deliver the receipt of fixed penalties.
· Assess team rotas and patrol beats regularly.
· Carryout staff appraisals and monitor training and development.
You will be required to support in patrolling in all weathers and will therefore require a full-driving licence for this position as you will be driving fleet vehicles. You may also be required to obtain a DBS check. The role will also involve office-based work.
Working hours will vary and you will be required to cover some weekends and unsociable hours as well as Bank Holidays to fulfil a 40-hour working week. You will be working as part of a wider team to cover all rostered hours.
Previous experience within management, risk assessments and project work is essential. Useful experience for this position would include an enforcement background / would be useful, as compiling prosecution files / attending court hearings.
This position will offer vital accredited training in line with ‘Keep Britain Tidy’. This is in addition to various other company benefits.
Initial employment will be temporary via Big Ant Group with the view of securing the role on a permanent basis with SWISCo following successful trial/probation period