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Product Investigation Service engineer

4 months ago

Kettering, United Kingdom Adecco Full time

Are you a problem solver with a passion for engineering and product development? Do you thrive in collaborative environments and seek opportunities for growth and innovation? My client is looking for a dedicated and dynamic Product Investigation and Service Engineer to join our team

Key Responsibilities:

- Investigate & Resolve Product Issues:
- Dive into product/system problems, identify root causes, and recommend effective solutions.
- Document findings with guidance from experienced team members and support product problem-solving processes.

- Service Channel Preparation:
- Ensure parts and special tools are available, service information is accurate, and special care is provided for new product customers.

- Collaboration & Implementation:
- Work with technical experts to analyse failure data and implement resolutions to minimise customer downtime.

- Project Management:
- Manage large-scale development or issue resolution projects, handling complex components and systems.

- Independent Execution & Improvement:
- Execute established processes independently while continuously improving systems and gaining product knowledge.

- Team Coordination:
- Coordinate and direct work among technicians and temporary employees, contributing effectively to team goals.

Competencies:

- Field Investigation & Support:
- Communicate technical information to resolve issues efficiently.

- Failure Mode Avoidance:
- Identify and mitigate potential product failure modes to enhance reliability.

- Corrective/Preventive Action Systems:
- Lead processes to record, prioritise, and resolve product failures using rigorous problem-solving methods.

- Product Problem Solving:
- Solve product problems by protecting customers, identifying root causes, and preventing recurrence.

- Serviceability Requirements & Review:
- Develop procedures for safe and efficient product repair and maintenance.

- Technical Customer Management:
- Interface with customers on technical aspects, provide documentation and training, and manage product changes.

- Technical Service Information:
- Create information for efficient troubleshooting and repair to maximise customer uptime.

Behavioural Competencies:

- Collaborates: Build partnerships and work collaboratively to achieve shared objectives.
- Communicates Effectively: Tailor communications to meet the needs of different audiences.
- Decision Quality:Make timely and effective decisions.
- Drives Results:Achieve consistent results, even under challenging circumstances.
- Self-Development: Seek continuous growth and new challenges.
- Values Differences: Embrace diverse perspectives and cultures.

If you like the sound of this opportunity then please apply online or call (phone number removed).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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