Sales and Customer Support Advisor
3 months ago
We are the UK’s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our High Wycombe store as part of our professional and friendly team of 4 . We offer a salary up to £26,325, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.
You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products.
The role would suit a graduate looking for their first position in the retail sector, or if you have previously worked in retail sales for companies like Carphone Warehouse, Currys, B&Q or similar please apply. Ideally you will have some customer service skills and the confidence to approach customers, computer skills and a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders.
Reporting to the Branch Manager, your key duties will be:
Deliver excellent customer service that exceeds all customer’s expectations.
Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
Dealing with customers’ orders and queries in a confident, efficient, and professional manner
Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)
Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels
Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
Resolving any customer issues/enquiries to a satisfactory conclusion.
Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise
Ensure all promises made to customers are realistic, achievable and are completed
Be prepared to deputise effectively in the absence of the Retail Manager or Assistant Manager
Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day
Prepare and assist with stocktakes adhering to Company procedure
Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to
Assist with the training and development of all new recruits
Report any Health and Safety issues to your line manager
Assist customers with putting items in their vehicles
Keep the warehouse clean and tidy
Ensure all paperwork is completed and dealt with correctly.
Take on any reasonable ad hoc duties to ensure the smooth running of The Company
To be successful for the Sales and Customer Support Advisor role you will have the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems. You should have the ability to show customer service skills and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop.
We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary.
Please send your CV for immediate consideration
-
Sales and Customer Support Advisor
3 months ago
High Wycombe, United Kingdom Personnel Selection Full timeWe are the UK’s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our High Wycombe store as part of our professional and friendly team of 4 . We offer a salary up...
-
Sales and Customer Support Advisor
3 months ago
High Wycombe, United Kingdom Personnel Selection Full timeWe are the UK’s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our High Wycombe store as part of our professional and friendly team of 4 . We offer a salary up...
-
Sales Advisor
2 weeks ago
High Wycombe, United Kingdom 360 Resourcing Solutions Full timeSales Advisor - High Wycombe Salary: £25,500 Are you ready to take the next step in your sales career with a leading industry player? We are searching for a motivated Sales Advisor to join a dynamic team and make an immediate impact. Offering a base salary of £25,500, along with bonus opportunities and a range of benefits, this Sales Advisor role...
-
Sales Advisor
2 weeks ago
High Wycombe, United Kingdom 360 Resourcing Careers Full timeSales Advisor - High Wycombe Salary: £25,500 Are you ready to take the next step in your sales career with a leading industry player? We are searching for a motivated Sales Advisor to join a dynamic team and make an immediate impact. Offering a base salary of £25,500, along with bonus opportunities and a range of benefits, this Sales Advisor role provides...
-
Customer Sales Advisor High Wycombe
3 months ago
High Wycombe, United Kingdom Pertemps Network Group Full time**Customer Sales Advisor High Wycombe**: - 2711014601 Applicants **£25,500 Per Annum** - Full Time**Permanent** **High Wycombe, Buckinghamshire** **Retail** **Job Description**: - Are you passionate about providing exceptional customer service while contributing to the success of a dynamic company? We are looking for a dedicated and customer-centric...
-
Customer Sales Coordinator
3 months ago
High Wycombe, United Kingdom Birkdale Sales Full timeHere at Birkdale we’re the UK’s leading, and most trusted brand for gate and fencing accessories. An accolade we have held for almost 40 years by constantly pushing innovation, producing the highest quality products, and delivering exceptional customer service every time. We are looking for an enthusiastic and detail oriented Customer Sales Coordinator...
-
Sales Advisor
3 months ago
High Wycombe, United Kingdom River Island Full time**Description**: We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. - **Sales Advisor...
-
Customer Service Advisor
4 months ago
High Wycombe, United Kingdom Fusion Lifestyle Full timeWe are now hiring Customer Service Advisors Who We Are: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our passion for customer service, accept only the best, and...
-
Customer Support Advisor
3 months ago
High Wycombe, United Kingdom Elite Employee Full timeWe are currently recruiting for a Customer Service / Support Advisor for our key client. **Job Types**: Permanent, Full-time **Salary**: £28,824.00 per year **Benefits**: - Company pension Schedule: - 8 hour shift **Experience**: - telephone based, customer support/service: 2 years (required) Work Location: In person Reference ID: CSA2233
-
Sales Advisor, Sales Consultant
4 months ago
High Wycombe, United Kingdom Mandeville Recruitment Group Full time**Overview**: Sales Advisor, Sales Consultant £22-25k & £30k+ OTE & Other Benefits My client is one of the leading operators within in the booming home furnishings arena. My client is currently looking for target focused Sales Advisor, Sales Consultant to help drive the business forward. Successful applicants should have strong sales skills and a...
-
Customer Care Advisor
4 months ago
High Wycombe, United Kingdom Mint Velvet Full time**Customer Care Advisor**: Due to continued expansion, Mint Velvet are looking for people who are passionate about delivering an excellent customer experience to our loyal MV customers. Our Customer Care Advisors play a key role in delivering our customer care objectives and ensuring the brand surpassed customer expectations. This is a fast **TO JOIN OUR...
-
IT Customer Support Advisor
2 weeks ago
High Wycombe, United Kingdom Focus Resourcing Full timeAn exciting opportunity for someone looking to build a career in IT has arisen to join a global organisation based in High Wycombe. You will play a key role in providing IT Support across the business. An enthusiastic team player, who can work towards ensuring customers, internal and external have the best experience possible using the company's...
-
Sales Advisor
2 weeks ago
High Wycombe, United Kingdom 360 Resourcing Full timeSales Advisor - High Wycombe Salary: £25,500 Are you ready to take the next step in your sales career with a leading industry player? We are searching for a motivated Sales Advisor to join a dynamic team and make an immediate impact. Offering a base salary of £25,500, along with bonus opportunities and a range of benefits, this Sales Advisor role provides...
-
Sales Advisor
2 weeks ago
High Wycombe, United Kingdom 360 Resourcing Full timeSales Advisor - High Wycombe Salary: £25,500 Are you ready to take the next step in your sales career with a leading industry player? We are searching for a motivated Sales Advisor to join a dynamic team and make an immediate impact. Offering a base salary of £25,500, along with bonus opportunities and a range of benefits, this Sales Advisor role provides...
-
IT Customer Support Advisor
2 weeks ago
High Wycombe, United Kingdom Focus Resourcing Full timeAn exciting opportunity for someone looking to build a career in IT has arisen to join a global organisation based in High Wycombe. You will play a key role in providing IT Support across the business. An enthusiastic team player, who can work towards ensuring customers, internal and external have the best experience possible using the company's products...
-
IT Customer Support Advisor
2 weeks ago
High Wycombe, United Kingdom Focus Resourcing Full timeAn exciting opportunity for someone looking to build a career in IT has arisen to join a global organisation based in High Wycombe. You will play a key role in providing IT Support across the business. An enthusiastic team player, who can work towards ensuring customers, internal and external have the best experience possible using the company's products and...
-
Sales Advisor
2 weeks ago
High Wycombe, United Kingdom 360 Resourcing Full timeSales Advisor - High WycombeThe following information aims to provide potential candidates with a better understanding of the requirements for this role. Salary: £25,500 Are you ready to take the next step in your sales career with a leading industry player? We are searching for a motivated Sales Advisor to join a dynamic team and make an immediate impact....
-
Customer Advisor
4 months ago
High Wycombe, United Kingdom B&Q Full time**About the role** **Customer Advisor - Showroom stock** **Full time - 36.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.71 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q High Wycombe** We believe anyone can improve their...
-
Customer Advisor
4 months ago
High Wycombe, United Kingdom B&Q Full time**About the role** **Customer Advisor - Building or Outdoors / Seasonal Department** **Full time - 36.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.71 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q High Wycombe** We...
-
Customer Advisor
4 months ago
High Wycombe, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q *HIGH WYCOMBE** We believe anyone can improve their home to make life...
