Part-Time Customer Service Advisor

1 month ago

Farnborough, United Kingdom MERJE Full time

Job Title: Part-Time Customer Service Advisor 

Location: Farnborough, 100% office based

Salary: £22,880 Pro-Rata'd

Shifts Available:

Sun 12-8 & Mon 10-6 (15hrs)

Mon & Sat 12-8 (15hrs)

Sat 12-8 & Mon 10-6 (15hrs)

Mon, Fri & Sat 9-2 (15hrs)

Are you ready to kickstart your career? Whether you have experience in retail, hospitality, or have recently left college, we want to hear from you We are a recruiter helping our client find enthusiastic individuals to join their team as Customer Service Representatives. We believe in the will over skill - strong work ethics and adaptability are key

About the Role: Our client, a leading fintech company, is on a mission to make financial education accessible and enjoyable. As a customer service advisor, you will ensure a smooth and simple process for all customer queries.

Responsibilities: As a Customer Service Advisor, you will:

Use our client's systems to answer email, phone, and live chat queries
Promptly address queries and comments made via social media
Answer general technical queries about the website and mobile app
Handle queries regarding customer statements and financial activity
Provide friendly, helpful advice to all customers-
Perform administrative tasks (monitoring risk alerts, one-off tasks, etc.)
Support Member Services Management
Make customer call-backs
Respond to social media contacts on Facebook, Twitter, and Instagram
What We're Looking For: We're seeking candidates who:

Possess strong written and verbal skills
Can work independently
Have an excellent phone manner
Are flexible and adaptable in their role
Exhibit excellent organisational skills
Thrive in a busy, team environment
Are eager to learn new systems and possess good technical skills
Have working knowledge of Excel and Word
Ideal Candidate: You are a self-starter, motivated, and welcome challenges. You seek feedback, ask how you can help, and strive to improve. Perseverance and going above and beyond are your trademarks.

What We're Offering:

30 days of holiday (including all but 3 public holidays)
Birthday day off
Excellent induction with ongoing learning and development
Free tea, coffee, and loads of fruit
Access to benefits such as Cycle to Work scheme and Workplace Pension
A helpful and collaborative team environment
Great company days out and legendary Christmas parties
Long service awards at 3 and 5 years
5 days annual leave carry over
Plus many, many more excellent benefits
Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly

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