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French Speaking

2 months ago

Wootton Northamptonshire, United Kingdom Ascendant Recruitment Full time

French Speaking - Customer Service / Administrator

Permanent

£26,500.00 per annum

Grange Park, Northampton

Are you a fluent in French and English and passionate about delivering excellent customer service? Do you pick up new systems and processes quickly? As a French Speaking - Customer Service / Administrator your primary function will be to provide support to the operations team within a Logistics function, delivering its service to customers. You will assist in the service and issue management activities across distributors in a number of European countries, effectively communicating across sites, with the customer and within the network of transport providers. Ensuring the accurate management of data integrity, to communicate plans and analyse overall performance. Due to the site location, this role would best suit a car driver.

Your duties as a French Speaking - Customer Service / Administrator will include but are not limited to:

Responding to customer queries and complaints, investigating thoroughly and in line with protocol.
Reporting any issues to the necessary departments/teams.
Proactively liaising with carriers to resolve any in-transit issues.
Identifying root causes and reporting to Management.
Processing data and documents accurately and in line with strict guidelines.
Maintaining excellent relationships with the customer whilst deliver service against agreed SLAs.
Communicating professionally and efficiently both internally and externally.
Performing all duties in accordance with company standards and operating procedures and in line with safety and ethics rules.
To be a successful French Speaking - Customer Service / Administrator you must have:

The ability to speak and write fluently in French and English.
Strong communication skills and telephone manner with the ability to build rapport.
Organisational skills including the ability to work under pressure and meet deadlines.
Excellent attention to detail.
IT skills – MS office and excel in particular.
Ability to work on own initiative as well as part of a team.
If you are interested in finding out more about this French Speaking - Customer Service / Administrator role, please apply today because we’d love to hear from you

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, and LinkedIn