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Fraud and Revenue Assurance Executive
3 months ago
About the business:
A privately owned, global digital business headquartered in central London. Established in 1999, being an internet pioneer. Today, the core brand, is a global classified ads platform enabling users to buy and sell a range of items and services, such as properties, cars, events, dating, and much more. Operating in 16 markets worldwide and generating 15 million users a month, they offer a simple and sociable shopping experience with plans to grow even further.
The Role:
We are seeking a highly skilled and experienced Fraud and Revenue Executive to join a dynamic team. The successful candidate will be responsible for identifying, analysing, and mitigating fraud and chargeback risks, as well as optimizing revenue streams. This role requires a strategic thinker with strong analytical skills and a deep understanding of fraud prevention techniques, payment processing, and revenue management strategies.
Key Responsibilities:
Monitor transactions and activities for suspicious behaviour and potential chargeback fraud.
Develop and implement comprehensive fraud detection and prevention strategies.
Keep fraud and chargeback rates consistently below card networks' thresholds without impacting genuine customers.
Utilise advanced analytical tools and techniques to analyse large datasets for fraud and revenue trends.
Provide insights and recommendations based on data analysis to enhance revenue growth.
Collaborate with all departments and payment processors to ensure seamless payment operations.
Handle ad hoc requests through various channels, addressing fraud issues, refunds, payment errors, and related concerns.
Log processing, fraud issues, and payment optimizations.
Monitor and action every customer refund request.
Manage monthly refund and chargeback reconciliation.
Provide training and guidance to staff on fraud detection, prevention, and revenue optimization techniques.Person Profile:
Minimum of 5 years of experience in fraud detection and chargeback prevention, revenue management, or a related field.
Strong analytical and problem-solving skills with the ability to interpret complex data.
Proficiency in data analysis tools and software (e.g., Tableau, Excel, Looker Studio, SQL).
Excellent communication and presentation skills.
Knowledge of industry regulations, payment processing, and compliance requirements.
Good understanding of e-commerce and digital products is a plus.
Ability to work independently and collaboratively in a fast-paced environment.Why Join?
Be part of a pioneering company in the digital space.
Work in a collaborative and innovative environment.
Opportunity to make a significant impact on our fraud prevention and revenue optimization strategies.
Competitive salary and benefits package.
Central London location with excellent transport links.If you are a strategic thinker with a passion for fraud prevention and revenue optimization, we would love to hear from you. Apply now or for further information contact Lucia Coppock at Pertemps London to join the team and help to continue a journey of growth and innovation
