IT Engineer

Nova Talent are working with a young and innovative company that is experiencing continual growth, we are working together in sourcing an experienced and passionate IT Engineer be the first point of contact for addressing IT-related issues faced by end-users and will also help in supporting third-party software. The ideal candidate will be a self-starter who can follow issues through an issue lifecycle from triage to resolution and will be responsible for:

* Managing the technical support queues from triage to resolution by providing technical support and guidance to EORI users and resolution SLAs for all tickets.

* Troubleshoot and diagnose system problems and deploy solutions.

* Liaison with third parties and to report and resolve issues reported by operations.

* Managing company endpoints for tasks such as policy, configuration and application.

* Virtual endpoints and assets hosted in cloud architecture.

* Patching and vulnerability management for OS, firmware, networks and company applications.

* Assisting in the onboarding and offboarding of staff.

* Management of licenses, accounts and groups in Microsoft Office 365.

* Monitoring the health of live systems and carrying out analysis and reporting risks.

* Following standard operating procedures (SOPs) to fix issues in production environments.

* Participating in incident management including major incident calls to resolve issues.

* Monitoring IT-dependent platforms investigating warnings/errors and escalating matters.

* Maintaining and improving network infrastructure and security.

* Identify opportunities for automation to improve end-user experience and satisfaction.

* Piloting, evaluating and implementing new tools and technologies as per business needs.

* Creating reports for analysis by upper management and IT.

* Following and enforcing our IT security policies, ISO 27001 security standards and cyber insurance.

* Conduct regularly audits on systems, assets and access.

What we are looking for:

* Have an analytic mind with a good ability to spot trends and repeat problems.

* Has attention to detail when investigating, and reviewing issues, audits and performing tasks.

* Robust investigation skills with a methodological approach to diagnosing, identifying, and resolving issues.

* Understanding of Office 365 applications, Azure AD, & Intune administration.

* Knowledge of Cisco infrastructure tools and networking principles.

* Awareness of ITIL and cloud computing frameworks.

* Understanding of SQL & PowerShell, knowledge of other programming languages is preferential.

* Knowledge of ISO:27001 Information security or equivalent standards is beneficial.

Salary and Benefits:

£24,500 /pa with an increase to £27,500 following successfully passing probation

29 Days holiday including Bank Hols

Pension Scheme

Onsite Parking

4 days on 4 days off (2 days – 7am to 7pm then 2 nights – 7pm to 7am)