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Trainee IT Technician

2 months ago

Kings Hill, United Kingdom Clearwater People Solutions Full time

Join a Team as a Trainee IT Technician

If you have a background in Customer Service, IT and are passionate about making a difference, this role is for you

I am currently looking for a Trainee IT Technician for an exciting organisation. You will be an essential part of our clients IT team, providing crucial first-line technical support to keep their IT operations running smoothly.

Key responsibilities for the Trainee IT Technician:

Deliver top-notch first-line technical support, ensuring rapid issue resolution.
Log, prioritize, and track incidents and service requests using an ITSM system.
Diagnose and troubleshoot hardware, software, and network issues, escalating complex problems when necessary.
Communicate effectively with internal users and third-party suppliers, providing updates and keeping everyone informed.
Participate in comprehensive training programs to learn about our systems, procedures, and best practices, including industry-standard qualifications.
Engage in continuous improvement initiatives to enhance our service desk operations and overall IT department.Key skills for the Trainee IT Technician:

Demonstrate a strong interest in and basic understanding of IT systems, hardware, and software.
Provide exceptional customer service with patience and empathy.
Apply a logical approach to diagnosing and resolving technical issues.
Adapt to new technologies and processes.Apply now to start your journey as a Trainee IT Technician and help make a difference