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Compliance and Complaints Officer

3 months ago

Stockport, United Kingdom Adecco Full time

Job Title: Compliance and Complaints Officer

Location: Stockport

Contract Details: Temp To Perm

Salary: £15.38 - £19.23 per hour

Working Pattern: Full Time

About Our Client:

Our client is a dynamic finance company, known for their commitment to delivering exceptional customer service. They are seeking a skilled Compliance and Complaints Officer to join their dedicated team.

Benefits & Perks:

Competitive salary
Opportunity for career growth and development
Friendly and supportive work environment
Training and professional development programmes
Good work-life balance
Exciting challenges and opportunitiesResponsibilities:

Undertake complaint handling in line with the Company's guidelines and policies
Negotiate the best outcome for customers and third parties involved
Bring customer complaints to a swift and fair conclusion
Draught and issue responses to complaints in a timely manner
Maintain complaint handling records and log
Provide regular management information on complaints
Conduct regular reviews of policies and procedures to ensure compliance with regulations
Make recommendations for improvements to the Managing Director
Manage and handle the complaints, Data Subject Access Requests (DSAR), and fraud investigation processes
Maintain documentation of compliance activities
Conduct risk assessments and maintain a register
Monitor compliance systems and ensure their effectiveness
Stay informed on industry changes, trends, and best practises
Assist with the design and implementation of improvements in communication and monitoring of compliance standards
Provide assistance to internal and external auditors
Perform adhoc duties or project work as required
Demonstrate flexibility, positive attitude, and high standards of conduct
Attend meetings and training sessions as requestedEssential (Knowledge, skills, qualifications, experience):

Excellent knowledge of FCA rules, Data Protection legislation, and the Financial Ombudsman Service
Previous experience working in a legal background
Degree or professional equivalent qualification
Strong written and verbal communication skills
Positive can-do attitude
Ability to draught and implement policies and procedures
Experience in producing management reports and analysing data
Strong team player with the ability to work independently
Proficient in Microsoft OfficeDesirable (Knowledge, skills, qualifications, experience):

Experience in the finance industry
Knowledge of relevant regulations and compliance frameworks
Experience in risk assessment and management
Excellent attention to detailTechnologies:

Microsoft Office - Word, Excel, Powerpoint, Outlook

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website