Delivery Administrator

4 weeks ago

Reading, United Kingdom ATA Full time

Delivery Administrator - Reading - £25,000 to £30,000

Working for a leading technology integrator, you will be responsible for providing technical support and serving as a point of contact for stakeholders.

Responsibilities

* Build and maintain strong relationships with retail clients, acting as the main point of contact for all service-related inquiries and support requests.

* Understand clients' specific needs and requirements and provide tailored solutions to meet their objectives.

* Proactively communicate with clients to ensure their satisfaction and address any concerns or issues promptly.

* Oversee the implementation and deployment of digital signage solutions for retail clients, ensuring seamless integration and functionality.

* Monitor the performance and health of digital signage systems, proactively identifying and resolving technical issues or malfunctions.

* Conduct regular maintenance checks and updates to ensure optimal performance and reliability of digital signage networks.

* Provide technical support to retail clients, troubleshooting hardware and software issues related to digital signage systems.

* Collaborate with internal technical teams to resolve complex technical issues and escalate unresolved issues as necessary.

* Develop and maintain knowledge resources and documentation to assist clients in troubleshooting common problems independently.

* Assist clients in the onboarding process, guiding them through the setup and configuration of digital signage solutions.

* Provide ongoing support and guidance to clients to ensure they maximize the value of their digital signage investments.

* Conduct regular quality assurance checks to ensure the accuracy and consistency of content displayed on digital signage screens.

* Generate and analyze performance reports to track key metrics such as uptime, content engagement, and client satisfaction.

Experience

* Strong administration experience within a similar role is essential

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