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Customer Service Advisor
3 months ago
About the Role
Who we are…
Securitas Technology is a world-leading provider of integrated security solutions that protect, connect and optimise businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.
The opportunity…
Do you have a passion for helping people with the ability to make people feel listened to and valued? Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end? If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you…..
Reporting to the Customer Experience Manager, as the Customer Services Advisor - National Accounts you will be responsible for supporting the administration of Key National Accounts within the Service Department, ensuring activities requested are delivered in a professional and efficient manner.
This is a fully remote role, but an occasional visit to one of our offices in Milton Keynes & Birmingham will be required.
What you will be doing…
Complaint logging and conflict resolution
Investigate complaints collaboratively with colleagues and departments
Responsibility of the end to end complaint journey
Pro-Active communication to internal and external customers
Providing exceptional customer service in line with customer expectations
Assisting customers with support in different areas of the business
Managing complaints and driving resolution
Being proactive in looking at continuous improvements
Co-ordination and scheduling of teams meetings with internal and external customers
You will need to be able to make decisions based on a number of factors
Any additional tasks set by the Customer Experience Manager
What you need to have…
Previous experience in a similar role dealing with complaints and solving problems
Ability to listen attentively and communicate effectively at all levels
Outstanding customer service and customer care and always putting the Customer First
Ability to work passionately in a team and independently.
Ability to multi-task and work under pressure
High attention to detail
Resilience and the ability to work well under pressure
Comfortable working under pressure, proactive and uses own initiative
Experience of handling difficult conversations and being confident to do so
Building strong working relationships with internal and external clients
Experience in Microsoft application and the ability to use multiple systems at any one time
Use of a service management systems ideal - but training can be provided
