Homeless Prevention Coordinator

4 weeks ago

City of Westminster, United Kingdom Daniel Owen Ltd Full time

Homeless Prevention Coordinator
Monday - Friday
On-site office-based with hybrid model in Westminster; Fully remote work not available.
£250.00per day

We are looking for someone with management/senior experience. This will involve working on specific complex cases an moving them forward as a matter of urgency.

Responsibilities:

Provide support within the Housing Solutions Service to assist families and individuals in moving from nightly booked TA to suitable, long-term accommodation.
Conduct client visits to assess current situations and collaboratively develop relocation plans.
Demonstrate exceptional customer care through compassionate and empathetic interactions with clients.
Offer advice and assistance on homelessness prevention and facilitate access to professional and medical support as needed.
Ensure a mindful approach to prioritize customer experience throughout all interactions and tasks.
Work collaboratively as part of a team to achieve targeted objectives.
Utilize comprehensive knowledge of homelessness law and regulations, including:
Housing Act 1996, Part VII: Housing duty investigations, decisions, and duties owed to applicants.
TA suitability and S202 reviews.
Management of non-priority need decisions and communication regarding accommodation status.
Legal procedures for evictions, including Section 21 notices, Section 8 notices, and Possession Orders.
Provide support to individuals experiencing financial crisis, including referrals and advice on accessing relevant services and benefits.
Address immigration issues and assist clients with No Recourse to Public Funds.
Develop and maintain effective working relationships with stakeholders, both internal and external, to ensure coordinated support for clients.
Adhere to relevant legislation and best practices in service delivery.
Contribute to ongoing improvements in service delivery by providing recommendations to the service manager

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