Customer Service Advisor

3 weeks ago


Stafford, United Kingdom Unitemps Full time

Role
This prestigious company are proud to have firmly established themselves as one of the UK’s leading motorhome dealerships.

Working days are Monday-Friday 8am-5pm. You will be required to work 1 Saturday every 3 weeks. Working hours for Saturday are 9am-1pm.

Duties and responsibilities

* Taking ownership of the customer and their vehicle from point of sale throughout its life to include aftersales and warranty.

* To understand work instructions from the Service Centre Manager / Operations Manager prior to customer arrival, then “meet and greet” and check in all service centre customers upon arrival at the dealership

* Qualify the customer in order to achieve accurate diagnostic information, and communicate any differences to SC Manager/Workshop Supervisors/CS Manager

* Support SC/CSM manager with progressing jobs through the SC and communicating between the customers and Workshop Control

* To communicate and receive approval for any additional work required on vehicles being worked on.

* To manage the logistics and parking of all vehicles on site including sales, checking the vehicle and videoing it for any damage before it goes into the workshop.

* Learning how to upsell any work and/or accessories.

* Liaise with Parts Department on orders and inform customers of availability for fitting.

* Answering all telephone calls by the third ring at all times when customer service advisor/administrator is busy.

* Responding to customer emails and messages with 2 hours at all times that are passed to you.

* Provide reception cover when Receptionist is not present (to cover break times)

* Attend “open days” if specially requested

* Provide technical knowledge to Sales team on an ad-hoc basis

* Ensure Company Health & Safety Policy and Health & Safety legislation is adhered to at all times.

* Operate at all times within Company Policy & Procedures.

* Undertake all other tasks and responsibilities as requested by the Managing Director.

Skills and experience

* Excellent customer service skills

* Attention to detail

* Timekeeping skills

Location
Stafford



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